Westpac 2024 Presentation and Investor Discussion Pack
ASX
Release
4 November 2024
Westpac 2024 Presentation and Investor Discussion Pack
Westpac Banking Corporation (“Westpac”) today provides the attached Westpac
2024 Presentation and Investor Discussion Pack.
For further information:
Hayden Cooper Justin McCarthy
Group Head of Media Relations General Manager, Investor Relations
0402 393 619 0422 800 321
This document has been authorised for release by Tim Hartin, Company Secretary.
Level 18, 275 Kent Street
Sydney, NSW, 2000
PRESENTATION
2024 FULL YEAR FINANCIAL RESULTS
FOR THE 12 MONTHS ENDED 30 SEPTEMBER 2024
AND INVESTOR
DISCUSSION PACK
Westpac Banking Corporation ABN 33 007 457 141
2Westpac Group 2024 Full Year Results Presentation & Investor Discussion Pack
WESTPAC
2024 FULL YEAR
RESULTS INDEX
2024 Full Year Results Presentation3
Investor Discussion Pack35
Earnings drivers37
Credit quality and provisions50
Capital, funding and liquidity71
Supporting our customers82
Sustainability93
Segment results100
Economics107
Appendix113
Contact us119
Disclaimer120
PETER KING
CHIEF EXECUTIVE OFFICER
FY24
HIGHLIGHTS
DISCIPLINED
PERFORMANCE
IMPROVING CUSTOMER
SERVICE
STRONG BALANCE SHEET,
RETURNING CAPITAL
4Westpac Group 2024 Full Year Results Presentation & Investor Discussion Pack
FY24 FINANCIAL PERFORMANCE
FY23FY24FY24 - FY23 Change
Net profit
1
$7,195m$6,990m(3%)
Return on tangible equity
2
11.4%11.0%(38 bps)
Excluding Notable Items
Net Profit$7,368m$7,113m(3%)
Revenue$21,542m$21,763m1%
Net Interest Margin1.96%1.95%(1 bp)
Expenses($10,232m)($10,944m)7%
Impairment charges to average loans9 bps7 bps(2 bps)
1 Also referred to as net profit attributable to owners of WBC, net profit after tax or statutory profit. 2 The return on tangible equity calculation is described further in the 2024 Full Year Annual
Report.
Westpac Group 2024 Full Year Results Presentation & Investor Discussion Pack
5
8.4
(5.9)
(10.7)
(0.3)
WestpacPeer 1Peer 2Peer 3
6
IMPROVING CUSTOMER EXPERIENCE
•#1 mobile banking app
1
•Best overall loyalty program
2
•NPS
3
, up 2 points to #3
4
GROWING QUALITY DEPOSITS
•MFI
3
share up 70bps to 16.8%
4
•Household deposit growth 1.1x system
5
•>80% of behavioural savings balances received
the bonus rate
SAVINGS DEPOSIT MIX
65%
80%
85%
35%
20%
15%
$103bn
$138bn
$159bn
Sep-22Sep-23Sep-24
Westpac Group 2024 Full Year Results Presentation & Investor Discussion Pack
CONSUMER: IMPROVING SERVICE
1 The Forrester Digital Experience Review: Australian Mobile Banking Apps, Q3 2024. 2 Westpac Rewards received the award for Best Overall Loyalty Program in Financial Services at the 2023/2024
Asia Pacific Loyalty Awards. 3 Refer to page 118 for definition. 4 Compared to Sep-23. 5 Based on APRA ADI statistics. 6 Up 1bp to 1.70%. 7 Includes Westpac Life and St. George Incentive Saver. 8
Includes Westpac E-saver and St.George Maxi.
Behavioural savings
7
Other savings
8
September 2022 – September 2024 ($bn)
HOUSEHOLD DEPOSIT GROWTH COMPARED TO SYSTEM
5
NIM STABILISED
6
IN 2H24
ROTE
9%
7
TIME TO DECISION BY CHANNEL (DAYS)
2
7.9
5.25.2
11.6
9.6
5.7
FY22FY23FY24FY22FY23FY24
CONSISTENT GROWTH IN MORTGAGES ($BN)
1
432
450
473
Sep-22Sep-23Sep-24
NEW OWNER OCCUPIED LENDING
RATE RELATIVE TO PEERS
FY23FY24
Westpac Group 2024 Full Year Results Presentation & Investor Discussion Pack
MORTGAGES: CONSISTENT GROWTH IN MORTGAGES
1 Excludes RAMS portfolio which is closed to new business. 2 12 month median (50th percentile) time to unconditional approval. 3 Comparison between RBA Statistical Table F6, Lending rates;
Housing credit; New loans funded in the month; Owner-occupied; Variable-rate; Large institutions, and Westpac's submission to the RBA under the same criteria. FY23 is average Oct-22 to Sep-23;
and FY24 is average Oct-23 to Aug-24.
ProprietaryThird party
WBC
lower
WBC
higher
Up 5%
1.2 x
system
Up 4%
0.9x
system
3
8
COMPETITIVE CUSTOMER PROPOSITION
•Bringing the whole bank to the client
•TTD down 5 days to 9 days over last 2 years
1
•More bankers
New transaction
accounts (#, 000s)
LENDING GROWTH IN TARGETED SECTORS (%)
15
14
11
9
Professional
services
Agriculture
Health
Business
lending
Westpac Group 2024 Full Year Results Presentation & Investor Discussion Pack
BUSINESS: EMERGING GROWTH
1 Time to decision, Sep-24 compared to Sep-22. 2 Loans up to $3m. 3 Development of a single business lending origination platform. 4 Refer to page 118 for definition. 5 Excludes auto finance
portfolio which is in runoff.
102.2
118.7
19.7
36.1
FY23FY24FY23FY24
New merchant points
of presence(#, 000s)
INVESTING AND SIMPLIFYING
•Faster approval for small business loans
2
•Transaction banking enhanced
•Commenced Biz Edge program
3
Up 16%Up 83%
BUSINESS NPS
4
UP 3
BUSINESS & WEALTH ROTE
20%
Professional
services
Business
lending
5
Agriculture
Health
•Strong growth in Corporate & Institutional Banking
•Leading Fixed Income Franchise in Australia & NZ
1
•Leading lender to renewable energy projects in Australia
9
INVESTING FOR THE FUTURE
SOLID PROGRESS
•More bankers
•PayTo for Billers integrated with receivables platform
•Westpac One
2
on track
INSTITUTIONAL: STRONGER CLIENT RELATIONSHIPS
1 #1 market share in bonds and semis, #1 market share in investment grade corporate bonds, =#1 market share in interest rate swaps, #1 market share in OIS, #1 market share in asset-backed
bonds – 2023 Peter Lee Associates Fixed Income Survey, ranking against all banks. 2 Corporate cash management platform. 3 Compared to Sep-23. 4 Compared to FY23. 5 Based on Sep-24 APRA
ADI statistics. 6 Bloomberg Australian Bonds League table (excluding self-led issuance), YTD as at 27 September 2024. 7 #1 most useful analysis of economy, most useful interest rate forecasts and
trend analysis, most useful written materials on strategies and recommendations – 2024 Peter Lee Associates Interest Rate Derivatives survey, ranking against all banks.
Westpac Group 2024 Full Year Results Presentation & Investor Discussion Pack
CUSTOMER ADVOCACY SCORE
UP 5
WIB ROTE
14%
LENDING
9%
3
NIM EX MARKETS 2.10%,
4bps
4
#1 IN GOVERNMENT
DEPOSITS
5
#1 AUD BOND
LEAGUE TABLE
6
#1 ECONOMICS
& RESEARCH
7
10Westpac Group 2024 Full Year Results Presentation & Investor Discussion Pack
NEW ZEALAND: SUPPORTING CUSTOMERS
1 Compared to Sep-23. 2 For business, mortgages and personal loans. 3 Compared to FY23.
CUSTOMER FOCUS
•Proactive engagement with customers needing support
•Digital acceptance rolled out
2
, turnaround times ~5 days to < 1 day
•Investment in technology resilience, incidents down 33%
3
CHALLENGING OPERATING CONDITIONS
•Low growth environment
−Mortgages up 3%
1
−Business lending up 2%
1
•Credit quality resilient
NEW ZEALAND AGRI
AND INSTO NPS #2
$4bn IN SUSTAINABLE
FARM & BUSINESS LOANS
LENDING
3%
1
NIM 2.17%,
4bps
3
SUPPORT AND SAFETY
11Westpac Group 2024 Full Year Results Presentation & Investor Discussion Pack
1 Includes accounts in hardship for Australian Consumer and Business segments. 2 In the 90 days to 30 Sep-24. 3 Since launch in Jun-24. 4 Figure includes commercial sponsorships and foregone
fee revenue. 5 Since launching in Mar-24. 6 Since launching in Jun-24.
ENHANCING SAFETY
SUPPORTING CUSTOMERSSUPPORTING THE COMMUNITY
~$330M
cost to provide cash services
$177M
in community investments
4
>1BN POINTS REDEEMED
through Pay with Points
3
$237M
customer scams stopped
$150M
in payments abandoned
thanks to Saferpay alerts
5
$1.7M
in customer scam losses
6
averted via Verify checks
47,500
support packages
1
>1M
customers using
money management tools
2
LAUNCHED SUSTAINABLE
UPGRADES LOAN
home and investor loans
12
PROGRAM OBJECTIVES
Westpac Group 2024 Full Year Results Presentation & Investor Discussion Pack
UNITE: TECHNOLOGY SIMPLIFICATION: BUSINESS LED, TECHNOLOGY ENABLED
These objectives are ‘forward-looking statements’ and are subject to assumptions, risks and other important information in the Disclaimer on page 120.
1 Organisational Health Index.
•Governance model established and operating
•Initiatives consolidated to 61 from ~85
•39 initiatives commenced; 2 complete
•Deposit processor consolidation confirmed (3 to 1)
UNITE investment:
•35-40% of total investment over FY25 to FY28
•~75% of spend to be expensed
FY24 PROGRESS
UNITE INITATIVES UNDERWAY AND PLANNED FOR FY25
5
Mar-24
39
Sep-24
c.50
FY25
BETTER
CUSTOMER
EXPERIENCE
1
NPS
IMPROVED
EMPLOYEE
EXPERIENCE
2
OHI
1
INCREASED
SHAREHOLDER
RETURN
3
CLOSE CTI
GAP TO
PEERS
UNITE EXAMPLE: ELECTRONIC IDENTITY VERIFICATION
13
CONSOLIDATING
22 PROCESSES TO 1
Westpac Group 2024 Full Year Results Presentation & Investor Discussion Pack
This page contains ‘forward-looking statements’ and statements of expectation. Please refer to the disclaimer on page 120.
•Quicker and easier way to
complete ID checks
•Improved success rate
•Faster and easier to onboard
and serve customers
•More time for quality
customer conversations
•Initiative cost ~$25m
•Estimated savings $15m p.a.
BETTER
CUSTOMER EXPERIENCE
IMPROVED
EMPLOYEE EXPERIENCE
INCREASED
SHAREHOLDER RETURN
123
EXPECTED OUTCOMES
18 PROCESSES
COMPLETED IN 2024
BIOMETRICS
ENABLED
$5.1bn
$3.6bn
Total impairment provisionsECL base case
14
CAPITAL
8.1
9.0
12.5
Sep-09Sep-14Sep-24
CREDIT IMPAIRMENT PROVISIONS
LIQUID ASSETSFUNDING COMPOSITION
Westpac Group 2024 Full Year Results Presentation & Investor Discussion Pack
STRONG FINANCIAL POSITION
1 Wholesale funding with a residual maturity of less than 12 months.
Sep-24CET1 capital ratio (%)
57%
60%
67%
20%
16%
15%
15%
17%
11%
$468bn
$680bn
$1tn
Sep-09Sep-14Sep-24
$74bn
$134bn
$201bn
13%
17%
19%
Sep-09Sep-14Sep-24
Liquid assets as a % of total assets
$1.5bn above
base case
Equity
Short term
wholesale
1
Long term
wholesale
Customer
deposits
15
CAPITAL RETURNS
•CET1 capital ratio 12.5%
−Proforma 12.1%
1
, $2.7bn of capital above top end
of target range
2
•On market share buyback program:
−FY23 and 1H24
3
: $2.5bn, 23% remaining
4
−2H24 increase: $1.0bn
5
•1H24 special dividend $0.5bn, 15cps fully franked
REDUCING SHARE COUNT THROUGH BUYBACKS (#BN)
3.3
3.4
3.5
3.6
3.7
Sep-21Sep-22Sep-23Sep-24
ORDINARY DIVIDENDS
•FY24 payout ratio of 73%
6
•Payout ratio range 65 – 75%
•Dividend yield 4.8%
7
, fully franked 6.8%
7
•Neutralise DRP
ORDINARY DIVIDENDS PER SHARE (CENTS)
70
75
72
76
142
151
FY23FY24
Westpac Group 2024 Full Year Results Presentation & Investor Discussion Pack
CAPITAL AND DIVIDENDS
1 After remaining buyback, $1.7bn. 2 CET1 ratio target range 11.0%-11.5%. 3 $1.5bn announced in Nov-23 and $1.0bn announced in May-24. 4 As at 4-Nov-24. 5 Subject to market conditions.
6 Excluding Notable Items. 7 Based on 30-Sep-24 closing price of $31.72.
Interim dividendFinal dividend
$3.5bn
(off market)
$1.5bn
$1.0bn
$1.0bn
Up 6%
Down 6% to 30-Sep-24
MICHAEL ROWLAND
CHIEF FINANCIAL OFFICER
2H24 FINANCIAL PERFORMANCE
17
1H242H24Change
Net profit$3,342m$3,648m9%
Earnings Per Share96c105c10%
Excluding Notable Items:
Net profit$3,506m$3,607m3%
Revenue$10,816m$10,947m1%
Expenses($5,395m)($5,549m)3%
Pre-provision profit$5,421m$5,398m-
Impairment charges to average loans annualised9 bps4 bps(5 bps)
Cost to income ratio50%51%81 bps
Return on tangible equity11.0%11.4%43 bps
Westpac Group 2024 Full Year Results Presentation & Investor Discussion Pack
NOTABLE ITEMS
18
1 For further details of Notable Items refer to page 40.
Notable Items
1
($m after tax)1H242H24
Asset sales and revaluations--
Provisions for remediation, litigation, fines and penalties--
Restructuring costs--
Assets write-downs--
Hedging items(164)41
Total Notable Items(164)41
Westpac Group 2024 Full Year Results Presentation & Investor Discussion Pack
2H24-1H24 NET PROFIT ($M)
1
19
3,545
3,506
214
187
3,607
(83)
(154)
(63)
2H231H24Net interest
income
Non-interest
income
ExpensesImpairment
charges
Tax
& NCI
2H24
1 Excludes the impact of Notable Items. 2 Non-controlling interests.
2
Pre-provision profit flat
3% higher
1% lower
Westpac Group 2024 Full Year Results Presentation & Investor Discussion Pack
NET LOANS ($BN)
20
773.3
784.8
11.7
6.1
7.6
1.2
806.8
(0.3)
(4.4)
Sep-23Mar-24MortgagesBusinessInstitutionalNew
Zealand
(in A$)
PersonalPortfolios in
runoff
Sep-24
Chart may not add due to rounding.
1 Excluding RAMS. 2 RAMS and Auto finance.
Up 1%
Up $1.3bn
in NZ$
Westpac Group 2024 Full Year Results Presentation & Investor Discussion Pack
1
2
Up 3%
641.0
650.9
13.2
3.7
5.0
0.8 673.6
Sep-23Mar-24ConsumerBusiness
& Wealth
WIB & TreasuryNew Zealand
(in A$)
Sep-24
DEPOSIT GROWTH ($BN)
21
Up 2%
Up $0.8bn
in NZ$
Westpac Group 2024 Full Year Results Presentation & Investor Discussion Pack
Up 3%
NET INTEREST MARGIN (%)
22
1.83
1.80
1.83
0.11
0.14
0.13
(0.05)
0.01
1.94
1.89
-
3bps
2bps
6bps
1.97
(1bp)
(1bp)
(1bp)
2H231H24LoansDepositsWholesale
funding
Capital
& Other
Liquid
assets
Treasury
& Markets
Notable
Items
2H24
1 Net interest margin excluding Notable Items, Treasury & Markets. 2 Exit refers to Core NIM for the month ended. Sep-24 Exit Core NIM adjusted to exclude the impact of remediation provision
release. 3 Hedging items gain of $61m compared to 1H24 loss of $224m.
Core NIM
1
Treasury & MarketsNotable Items
Core NIM up 3bps
Sep-24 Exit Core NIM 1.83%
2
Westpac Group 2024 Full Year Results Presentation & Investor Discussion Pack
3
+4bps Replicating portfolio
-2bps Deposit mix
-1bp Term deposit spreads
NON-INTEREST INCOME
1
23
NON-INTEREST INCOME BY TYPE ($M)
818
842
830
225
218
223
341
365
351
75
40
(22)
1,459
1,465
1,382
2H231H242H24
Westpac Group 2024 Full Year Results Presentation & Investor Discussion Pack
1 Excludes the impact of Notable Items.
OtherFeesWealthTrading
Higher technology
services costs and
wages and salaries
2H24 EXPENSES ($M)
1
24
5,244
5,395
465
34
46 5,549
(391)
2H231H24Ongoing
expenses
Cost reset
benefits
UNITEInvestments
(ex UNITE)
2H24
1 Excludes the impact of Notable Items.
3% increase
3% increase
Simpler operating
model
Reduced property
footprint
Seasonally higher
investment spend
Westpac Group 2024 Full Year Results Presentation & Investor Discussion Pack
UNITE investment
$114m, 57% expensed
25
RISK & REGULATORY
•Payments infrastructure
•Cyber capability and customer fraud and scams
protection
•CPS230 operational risk management
GROWTH AND PRODUCTIVITY
•Digital enhancements
•Development of Westpac One
1
and Biz Edge
2
UNITE: Continued planning; commenced execution
INVESTMENT SPEND ($M)
INVESTMENT SPEND
1 Corporate cash management platform. 2 Integrated business lending origination platform. 3 Includes capitalised software, fixed assets and prepayments.
1,194
1,059
728
550
147
1,922
1,756
FY23FY24
Investment spendFY23FY24
Total expensed42%56%
Capitalised
3
58%44%
Capitalised software ($m)2,7972,675
Amortisation expense ($m)621889
Avg amortisation period (years)3.63.1
Westpac Group 2024 Full Year Results Presentation & Investor Discussion Pack
Risk &
regulatory
Growth &
productivity
UNITE
Down 9% due to completion
of large programs in 2023
26
0.11
0.12
0.16
0.39
0.46
0.47
0.22
0.24
0.23
0.54
0.54
0.59
1.26
1.36
1.45
Sep-23Mar-24Sep-24
AUSTRALIAN MORTGAGE DELINQUENCIES (%)
1.12
1.82
0.67
0.00
1.00
2.00
3.00
4.00
Sep-20Sep-21Sep-22Sep-23Sep-24
AUSTRALIAN UNSECURED DELINQUENCIES (%)
1
2.40
1.23
0.00
1.50
3.00
4.50
6.00
Sep-20Sep-21Sep-22Sep-23Sep-24
STRESSED EXPOSURES AS A % OF TCE
CREDIT QUALITY
1 Excludes auto finance portfolio which is in runoff.
ImpairedNon-performing, 90+ days
Non-performing, <90 daysWatchlist & substandard
30+ day delinquencies90+ day delinquencies
90+ ex RAMS & 6 mth serviceability hold-out period
30+ day delinquencies90+ day delinquencies
Westpac Group 2024 Full Year Results Presentation & Investor Discussion Pack
CAP to credit RWA of 1.32%, down 6bps
Overlays reduced $81m
CAP $33m lower
•Runoff of auto finance balances
•Lower cards balances
IAP increased $75m due to single names in
manufacturing and transport
27
IMPAIRMENT PROVISIONS $1.5BN ABOVE BASE CASE ($M)
Forecasts for
base case ECL
Base caseDownside
20242025
Trough/
peak
3
GDP growth1.5%2.4%(6%)
Unemployment4.3%4.6%11%
Residential property prices5.7%4.0%(27%)
Commercial property prices(11.5%)1.3%(32%)
351
461
536
1,061
1,231
1,223
2,405
2,478
2,390
692
705
768
432
260
179
4,941
5,135
5,096
Sep-23Mar-24Sep-24
Overlays
Stage 3 IAP
Stage 3 CAP
Stage 1 CAP
Stage 2 CAP
Westpac Group 2024 Full Year Results Presentation & Investor Discussion Pack
CREDIT IMPAIRMENT CHARGE COMPOSITION ($M)
28
121
213
210
(104)
(120)
(163)
222
211
275
19
58
(147)
258
362
175
2H231H242H242H231H242H242H231H242H242H231H242H242H231H242H24
TOTALINDIVIDUALLY ASSESSED PROVISIONS (IAP)COLLECTIVELY ASSESSED PROVISIONS (CAP)
New IAP
Write-backs
& recoveries
Write-offs
direct
Other movement
in CAP
Westpac Group 2024 Full Year Results Presentation & Investor Discussion Pack
Overlays no
longer required
Higher Cards & Personal
Loans recoveries
12.38
12.55
83bps
1bps
18bps
12.49
12.11
(60bps)
(34bps)
(14bps)
(38bps)
Sep-23Mar-24Net profitOrdinary
dividend
RWAOp risk
overlay
reduction
Capital
return
OtherSep-24Sep-24
Pro forma
CAPITAL ABOVE TOP END OF TARGET OPERATING RANGE
29
1 Capital deduction and other movements including FX translation impacts. 2 Includes on market share buyback extension of up to $1.0bn and remaining on market share buyback announced
inNov-23 and May-24.
1
IRRBB: 16bps
Market: 5bps
Credit: (19bps)
Buyback: $1.7bn
2
CET1 CAPITAL RATIO %
Westpac Group 2024 Full Year Results Presentation & Investor Discussion Pack
Buyback: (22bps)
Special dividend: (12bps)
1H25 CONSIDERATIONS
30
•System credit growth similar to 2H24
•Mortgage competition and deposit mix shift continuing
•Replicating portfolio benefit slightly lower
Westpac Group 2024 Full Year Results Presentation & Investor Discussion Pack
The information on this page contains ‘forward-looking statements’ and statements of expectation reflecting Westpac’s current views on future events. They are subject to change without notice and certain risks,
uncertainties and assumptions which are, in many instances, beyond its control. They have been based upon management's expectations and beliefs concerning future developments and their potential effect on Westpac.
Should one or more of the risks or uncertainties materialise, or should underlying assumptions prove incorrect, actual results may differ materially from those expressed or implied in such statements. Investors should not
place undue reliance on forward-looking statements and statements of expectation. Except as required by law, Westpac is not responsible for updating, or obliged to update, any matter arising after the date of this
presentation. The information in this page is subject to the information in Westpac’s ASX filings, including in its 2024 Annual Report and elsewhere in this presentation.
REVENUE
EXPENSES
•Increased investment in UNITE, ~75% expensed
•Wage growth and inflation moderating
•Technology services cost pressures ongoing
•Focus on productivity continues
CREDIT QUALITY &
BALANCE SHEET
•Credit quality sound, expect modest deterioration
•Retain strong balance sheet settings
PETER KING
CHIEF EXECUTIVE OFFICER
UNEVEN CASH FLOW CONDITIONS BY INDUSTRY
•Growing population has
supported certain industries
•Consumer led slowdown has
weighed on discretionary
sectors
-4-20246
Recreation Services
Accommodation,...
Wholesale Trade
Property &...
Manufacturing
Education
(10)
(5)
-
5
10
15
Q1Q2Q3Q4Q1Q2Q3
Change in share of business with positive cashflow, rolling 6-month average (ppts)
32
BUSINESS CASH FLOW TRENDS
•Commercial – consistent
improvement
•SME – more challenged
Westpac Group 2024 Full Year Results Presentation & Investor Discussion Pack
AUSTRALIAN ECONOMY: BUSINESS
This page contains ‘forward-looking statements’ and statements of expectation. Please refer to the disclaimer on page 120.
1 Source: Westpac Economics, Macrobond.
32
20232024
Income to expense (including debt servicing costs) ratio, annual % change
SME
Commercial
Education
Manufacturing
Property & Property
Services
Recreation Services
Wholesale Trade
Accommodation,
Cafes & Restaurants
Australia20232024F2025F
GDP
2
1.61.52.5
Cash rate
3
4.354.353.35
Unemployment rate
3
3.94.34.6
Total credit growth
4
4.85.75.7
Housing
4
4.25.25.4
Business
4
6.57.27.0
33Westpac Group 2024 Full Year Results Presentation & Investor Discussion Pack
ECONOMY: OUTLOOK IMPROVING
1
This page contains ‘forward-looking statements’ and statements of expectation. Please refer to the disclaimer on page 120.
1 Source: Westpac Economics 2 Through the year growth rates. 3 End of period. 4 Annual growth.
33
New Zealand20232024F2025F
GDP
2
--2.3
Cash rate
3
5.504.253.50
Unemployment rate
3
4.55.35.5
Total credit growth
4
2.23.04.2
Housing
4
3.03.75.4
Business
4
0.61.92.0
FY24
HIGHLIGHTS
DISCIPLINED
PERFORMANCE
IMPROVING CUSTOMER
SERVICE
STRONG BALANCE SHEET,
RETURNING CAPITAL
34Westpac Group 2024 Full Year Results Presentation & Investor Discussion Pack
INVESTOR
DISCUSSION PACK
$6,990m
Net Profit, down 3%
on FY23
13 million
Customers across the
Group
80
Organisational Health
Index, +5 on FY23
$237m
Stopped or recovered in
customer scam losses
in FY24
86%
Reduction in scope
1 and 2 emissions from
our 2021 baseline
7
$5.7bn
To be returned to
shareholders via
dividends
#1
Mobile Banking App
1
49%
Women in senior
leadership
2
$177m
In community
investments
4
12.5%
Common equity tier 1
capital ratio, comfortably
above top of operating
target range
+$34bn
Loans
35,240
Employees
3
$37.9m
Spent with diverse
suppliers
5
100%
Sourcing equivalent of
100% of our electricity
from renewables
globally
7
11%
Return on tangible
equity, down 38 bps
+$33bn
Customer deposits
$6bn
Paid to our people
100
New scholarships
awarded in FY24,
820+ active scholars
6
$29bn
Contributed to
sustainable finance
lending in FY24
5
13
Targets set, covering all
our NZBA emission
intensive sectors
5
CREATING VALUE FOR OUR SHAREHOLDERS, CUSTOMERS, PEOPLE, COMMUNITY
AND ENVIRONMENT IN FY24
36
OVERVIEW
1 The Forrester Digital Experience Review: Australian Mobile Banking Apps, Q3 2024. 2 Senior leadership includes executive team, general managers and their direct reports (excluding administrative or support roles).
3 Full time equivalent at 30 Sep-24. 4 Includes the contribution of commercial sponsorships and foregone-fee revenue. 5 Refer to the FY24 Sustainability Index and Datasheet for more information on the definitions and
additional metrics. 6 Scholarships were awarded by Westpac Scholars Trust. Westpac Group provides support to Westpac Scholars Trust. While Westpac was involved in establishing this trust, it is a non-profit organisation
that is separate to the Westpac Group. 7 Estimated from Sep-24.
SHAREHOLDERSCUSTOMERSOUR PEOPLECOMMUNITYENVIRONMENT
Westpac Group 2024 Full Year Results Presentation & Investor Discussion Pack
EARNINGS DRIVERS
7,195
173
7,237
502
111
707,113
6,990
(131)
(141)
(666)
(123)
FY23Notable
Items
Businesses
sold
FY23 ex
Notable
Items and
businesses sold
Net
interest
income
Non
interest
income
ExpensesImpairment
charges
Tax &
NCI
FY24 ex
Notable
Items
Notable
Items
FY24
FY24 NET PROFIT
EARNINGS
Down 3%
Down 2% ex Notable Items and businesses sold
AIEA up 3% due to loan growth.
Core NIM down 4bps, Treasury
& Markets NIM up 3bps
Higher software amortisation, technology
expenses and one-off costs, partly offset by
cost reset initiatives
Westpac Group 2024 Full Year Results Presentation & Investor Discussion Pack38
NET PROFIT FY23 – FY24 ($M)
Hedging
items only
Provisions for remediation,
restructuring costs, asset
write-downs, asset sales
and hedging items
Lower Markets income from
lower FX trading, partly offset by
higher Institutional lending fees
3,342
1643,506
214
187
3,607
413,648
(83)
(154)
(63)
1H24Notable
Items
1H24 ex
Notable
Items
Net
interest
income
Non
interest
income
ExpensesImpairment
charges
Tax &
NCI
2H24 ex
Notable
Items
Notable
Items
2H24
2H24 NET PROFIT
EARNINGS
Up 9%
Up 3% ex Notable Items
AIEA up 1% due to loan growth.
Core NIM up 3bps,
Treasury & Markets NIM down 1bp
Lower Markets income from a
reduction in FX revenue and lower
Institutional lending fees following a
strong first half
Higher technology costs,
wages and salaries and
UNITE costs
39
NET PROFIT 1H24 –2H24 ($M)
Lower CAP charge from a
reduction in overlays and
lower IAP’s from an
increase in write-backs
Hedging
items only
.
.
Westpac Group 2024 Full Year Results Presentation & Investor Discussion Pack
Hedging
items only
.
.
40
Westpac uses net profit after tax to assess financial performance at both a Group and segment level
Notable Items are shown separately to clarify underlying operating performance and allocated to the following categories:
•Large items that are not reflective of the Group’s ordinary operations which may include:
−The impact of asset sales and revaluations
−Provisions for remediation, litigation, fines and penalties
−Restructuring costs
−The write-down of assets (including goodwill and capitalised software)
•Hedging items
1,2
:
−Unrealised fair value gains and losses on economic hedges that do not qualify for hedge accounting
−Net ineffectiveness on qualifying hedges
HEDGING ITEMS ($M)
Westpac Group 2024 Full Year Results Presentation & Investor Discussion Pack
SINGLE MEASURE OF PERFORMANCE – NET PROFIT AFTER TAX
EARNINGS
1 Peers disclose these items as ‘cash earnings adjustments’. 2 Items unwind to zero over time.
105
243
(544)
(94)
200
185
233
(78)
52
(164)
41
2H191H202H201H212H211H222H221H232H231H242H24
Notable Items
($m after tax)1H242H24FY23FY24
Asset sales and revaluations--256-
Provisions for remediation, litigation,
fines and penalties
--(176)-
Restructuring costs--(140)-
Asset write-downs--(87)-
Hedging items(164)41(26)(123)
Total Notable Items(164)41(173)(123)
58
24
18
Households
Businesses
Institutional
41
COMPOSITION OF GROSS LOANS (% OF TOTAL)COMPOSITION OF CUSTOMER DEPOSITS (% OF TOTAL)
MOVEMENT IN GROSS LOANS ($BN)MOVEMENT IN CUSTOMER DEPOSITS ($BN)
GROUP LOANS AND DEPOSITS
778
789
12
0
12
1
2
811(4)
Sep-23Mar-24HousingPersonalBusiness
and WIB
NZ (A$)Other
overseas
(A$)
Businesses
closed
Sep-24
$674bn
Up 4%
Up 3%
62
12
12
1
8
4
1
Australian mortgages
Australian business
Institutional
Australian personal
New Zealand mortgages
New Zealand business/other
Other overseas
$811bn
651
641
10
103
3674
(3)
Sep-23Mar-24Term
deposits
SavingsTran-
saction
Mortgage
offset
Non-
interest
bearing
Sep-24
Up 5%
Up 3%
Westpac Group 2024 Full Year Results Presentation & Investor Discussion Pack
1 Only includes Australian lending. 2 A$. Increase in local currency was NZ$1.3bn. 3 Includes a contraction of $3.5bn in RAMS and $0.9bn in auto finance.
3
2
Charts may not add due to rounding
1
559
569
12
1
577
(1)
(3)
Sep-23Mar-24Australian
mortgages
New
Zealand
mortgages
PersonalRAMSSep-24
BUSINESS AND INSTITUTIONAL LENDING ($BN)
218
220
6
8
234
1
(1)
Sep-23Mar-24Australian
business
New
Zealand
business
WIBAuto
finance
Sep-24
MORTGAGES AND PERSONAL LENDING ($BN)
AUSTRALIAN MORTGAGES ($BN)
486
495
35
4
503
(19)
(9)
(3)
Sep-23Mar-24New loans
ex
refinance
Net
refinance
Property
sales and
others
PaydownsRAMSSep-24
GROWTH IN LENDING
REVENUE
1 A$. Increase in local currency was NZ$0.6 billion. 2 Closed to new business. 3 A$. Increase in local currency was NZ$0.7 billion.
Up 7%
Up 6%
3
Up 4%
Up 2%
Up 3%
Up 1%
42
AUSTRALIAN HOUSING CREDIT GROWTH (%)
0.0%
0.2%
0.4%
0.6%
0.8%
1.0%
Sep-22Mar-23Sep-23Mar-24Sep-24
Westpac (ex. RAMS)ADI System
Westpac Group 2024 Full Year Results Presentation & Investor Discussion Pack
1
2
2
2
Charts may not add due to rounding
29%29%
29%
31%
32%
32%
19%
19%
18%
9%
9%
9%
12%
11%
11%
Sep-23Mar-24Sep-24
Term depositsSavingsTransactionMortgage offsetNIB deposits
308
321
334
141
141
144
116
115
120
74
72
73
2
1
2
641
651
674
Sep-23Mar-24Sep-24
ConsumerBusiness & WealthWIBNew ZealandOther
CUSTOMER DEPOSITS BY TYPE (%)
1
CUSTOMER DEPOSITS BY SEGMENT ($BN)
GROWTH IN DEPOSITS
REVENUE
1 Comparatives have been restated to reflect a reclassification of some savings deposits into transactions and non-interest-bearing deposits. 2 Non-interest bearing (NIB). 3 Mix of Consumer
savings accounts. Behavioural savings largely reflects Westpac Life and St. George Incentive Saver, other savings largely reflects Westpac E-saver and St.George Maxi.
2
674651641
43
AUSTRALIAN HOUSEHOLD DEPOSIT GROWTH (%)
AUSTRALIAN HOUSEHOLD SAVINGS DEPOSIT MIX (%)
3
Westpac Group 2024 Full Year Results Presentation & Investor Discussion Pack
Charts may not add due to rounding
56
62
65
80
85
44
38
35
20
15
Sep-20Sep-21Sep-22Sep-23Sep-24
Behavioural savingsOther savings
Charts may not add due to rounding
-1.0%
0.0%
1.0%
2.0%
3.0%
Sep-22Mar-23Sep-23Mar-24Sep-24
WestpacADI System
1.80
1.83
0.14
0.13
(0.05)
1.89
3bps
2bps(1bp)
6bps
(1bp)
-
(1bp)
1H24LoansDepositsWholesale
funding
Capital &
Other
Liquid
assets
Treasury
& Markets
Notable
Items
2H24
Core NIMTreasury & MarketsNotable Items
NET INTEREST MARGIN (%)
AUSTRALIAN DEPOSIT BALANCES
5
BY INTEREST RATE
BANDS ($BN)
78
8585
252
74
77
52
306
73
77
49
331
Sep-23Mar-24Sep-24
NET INTEREST MARGIN
REVENUE
1 Net interest margin excluding Notable Items, Treasury & Markets. 2 Exit refers to Core NIM for the month ended. Sep-24 Exit Core NIM adjusted to exclude impact of remediation provision release. 3 Domestic deposit hedge
increased from $62bn to $72bn in September 2024. 4 The moving average hedge rate on equity and non-rate sensitive deposits. Spot rate represents the average rate for September 2024. 5 A$ balances and excludes
mortgage offset balances. Prior period numbers have been revised.
Composition
of NIM (%)
1H242H24FY23FY24
Core NIM1.801.831.861.82
Treasury & Markets0.140.130.100.13
Core NIM,
Treasury & Markets
1.941.961.961.95
Notable Items:
Hedging
(0.05)0.01(0.01)(0.02)
NIM1.891.971.951.93
1
≤25bps26≤200bps201≤400bps401bps+
44
Sep-24 Exit Core NIM 1.83%
2
Westpac Group 2024 Full Year Results Presentation & Investor Discussion Pack
REPLICATING PORTFOLIO (RP) AND EQUITY HEDGE (%)
Sep 24
balance
FY24 avg
rate
4
Spot rate
4
Investment
term
Equity hedge$55bn2.79%3.30%3 years
Domestic deposit hedge
3
$72bn2.62%3.22%4 years
0.00
1.00
2.00
3.00
4.00
5.00
Sep-20Sep-21Sep-22Sep-23Sep-24
RBA OCR
3M BBSW
Equity hedge rate
RP hedge rate
0.01
+4bps Replicating portfolio
-2bps Deposit mix
-1bp Term deposit spreads
-1bp Other
1.97
NET FEE INCOME BY SEGMENT ($M)
TOTAL MARKETS INCOME ($M)
2
NON-INTEREST INCOME BY TYPE ($M)
1
NON-INTEREST AND MARKETS INCOME
REVENUE
1 Excluding Notable Items. 2 Includes Markets net interest income.
45
Westpac Group 2024 Full Year Results Presentation & Investor Discussion Pack
818
842
9
7
18830
(29)
(17)
2H231H24ConsumerBusiness
& Wealth
WIBNew
Zealand
Other2H24
16
499
490
439
(29)
(35)
(3)
2H231H24Fixed
income
FX,
Commodities
and Carbon
DVAOther2H24
818
225
341
75
842
218
365
40
830
223
351
-22
FeesWealth
management
TradingOther
2H231H242H24
NON-INTEREST INCOME BY DIVISION ($M)
1
251
415
663
134
6
255
409
666
131
13
273
389
599
148
-14
ConsumerBusiness &
Wealth
WIBNZ (NZ$)Other
2H231H242H24
5,244
5,395
465
34
46 5,549
(391)
2H231H24Ongoing
expenses
Cost reset benefitsUNITEInvestments
(ex UNITE)
2H24
EXPENSES
EXPENSES 1H24 – 2H24 ($M)
1
EXPENSES
Higher technology costs and
wages and salaries
46
3% increase
3% increase
Seasonally higher
investment spend
2H24 UNITE investment
$114m, 57% expensed
Westpac Group 2024 Full Year Results Presentation & Investor Discussion Pack
1 Excludes the impact of Notable Items in 2H23.
Cost Reset benefits including:
•Simpler operating model
•Reduced property footprint
UNITE INITIATIVES UNDERWAY AND PLANNED FOR FY25
47Westpac Group 2024 Full Year Results Presentation & Investor Discussion Pack
UNITE
This page contains ‘forward looking statements’. Please refer to the disclaimer on page 120.
1 Out of 61 initiatives.
5
Mar-24
39
Sep-24
c.50
FY25
Consolidated 18 out of 22 electronic identity
verification processes
Consolidated 2 platforms supporting financial
markets into 1 strategic platform
More than 200 Applications decommissioned
Commenced consolidation of our Australian
customer masters into one
Decommissioned 4 legacy systems across Business
Lending, Data Platforms and WIB
FY24 ACHIEVEMENTSFY25 FOCUS
Digital Banker: platform integrating banker tools
and features
Mortgage system consolidation and multiple offset
account features for all Westpac customers
Group Operations workflow simplification
Digital personal loan originations
Collections platform simplification from 7 to 1
1
UNITE GOVERNANCE & OVERSIGHT
48Westpac Group 2024 Full Year Results Presentation & Investor Discussion Pack
Business
TechnologyData
3-IN-A-BOX OPERATING MODEL
LINE 2 ASSURANCE
2LOD capability
bolstered by
external advisors
3rd
2nd
1st
BOARD
Director engagement and regular Board
reporting at every meeting
EXECUTIVE LEADERSHIP
Monthly risk and performance tracking
to committed outcomes
PROGRAM LEADERSHIP
A team of 30+ cross functional experts
focused on initiative delivery with external
partner providing technical advice to
support the program and Board
DIVISIONAL DELIVERY
UNITE
121
213
210
(104)
(120)
(163)
222
211
275
19
58
(147)
258
362
175
2H231H242H242H231H242H242H231H242H242H231H242H242H231H242H24
IMPAIRMENT CHARGES ($M)
49
IMPAIRMENT CHARGES AND STRESSED EXPOSURES (BPS)
7
145
-50
50
150
250
350
-20
0
20
40
60
80
100
2009201020112012201320142015201620172018201920202021202220232024
Impairment charge to average loans annualised (lhs)Stressed exposures to TCE (rhs)
IMPAIRMENT CHARGES COMPOSITION
IMPAIRMENT CHARGES
New
IAPs
Write-backs
& recoveries
Write-offs
direct
Other movements
in CAP
Individually assessedCollectively assessed
Total
Westpac Group 2024 Full Year Results Presentation & Investor Discussion Pack
Higher Cards & Personal
Loans recoveries
Overlays no longer
required
CREDIT QUALITY
AND PROVISIONS
5,096
3,571
7,207
Reported
probability-weighted
ECL
100%
base case ECL
100%
downside ECL
Forecasts for
base case ECL
2
Base caseDownside
20242025
Trough /
peak
3
GDP growth1.5%2.4%(6%)
Unemployment4.3%4.6%11%
Residential property prices5.7%4.0%(27%)
Commercial property prices(11.5%)1.3%(32%)
452
351
461
536
947
1,061
1,231
1,223
1,691
2,405
2,478
2,390
845
692
705
768
700
432
260
179
4,635
4,941
5,135
5,096
Sep-22Sep-23Mar-24Sep-24
Overlay Stage 1 CAP Stage 2 CAP
Stage 3 CAP Stage 3 IAP
EXPECTED CREDIT LOSS (ECL) ($M)
TOTAL PROVISIONS FOR EXPECTED CREDIT LOSSES
1
($M)
PROVISIONS FOR EXPECTED CREDIT LOSS
CREDIT QUALITY
1 Includes provisions for debt securities. 2 Forecast date is 23 September 2024. 3 These key economic indicators represent trough or peak values that characterise the scenarios considered in
setting downside severity. Residential and commercial forecasts represent cumulative reduction over a two-year period.
Decrease from
partial release of
mortgage related
overlays
Driven by
manufacturing,
transport and
storage sectors
Increase due to
growth in business
and mortgage
lending
51
$1.5bn in provisions
above the base case ECL
Westpac Group 2024 Full Year Results Presentation & Investor Discussion Pack
Decrease due to the
runoff of closed
businesses and
transfers to stage 3
KEY RATIOS
Sep-23Mar-24Sep-24
Provisions to gross loans (bps)636563
Impaired asset provisions
to impaired assets (%)
434741
Collectively assessed provisions
to credit RWA (bps)
135138132
PROVISIONING TO TCE (%)
EXPOSURES AS A % OF TCE
PROVISION COVER
CREDIT QUALITY
0.72
0.82
0.86
15.75
16.33
15.26
83.53
82.85
83.88
Sep-23Mar-24Sep-24
Stage 3Stage 2Stage 1
Sep-23Mar-24Sep-24
Stage 10.070.070.07
Stage 2
Non-stressed1.211.091.10
Stressed8.748.847.94
Stage 3 (non-performing)
Not impaired11.4811.4410.48
Impaired43.4846.6041.28
Total0.410.410.41
52Westpac Group 2024 Full Year Results Presentation & Investor Discussion Pack
Stage 3 – Higher
impaired balances and
90+ mortgage
delinquencies
Stage 2 – Decrease due
to the loan runoff in
closed businesses and
transfers to stage 3
Stage 1 – Lending
growth, mostly in
mortgages and business
53
TOTAL COMMITTED EXPOSURE (TCE) BY RISK GRADE AT 30 SEPTEMBER 2024 ($M)
Standard and Poor’s risk grade
1
AustraliaNZ / PacificOther overseasGroup% of total
AAA to AA-
207,96821,73012,611242,309
19%
A+ to A-
42,6637,66310,78861,114
5%
BBB+ to BBB-
81,47910,6279,301101,407
8%
BB+ to BB
88,73814,799284103,821
8%
BB- to B+
52,7968,61523061,641
5%
<B+
8,4922,4876111,040
1%
Mortgages
567,12374,074- 641,197
52%
Other consumer products
26,2613,551- 29,812
2%
TCE
1,075,520143,54633,2751,252,341
TCE at 30 September 2023
1,040,292143,75133,5411,217,584
Exposure by region
2
(%)
86%11%3%100%
TOP 10 INSTITUTIONAL EXPOSURES TO CORPORATIONS
AND NBFIS
3
(% OF TCE)
1.2
1.1
1.1
1.2
Sep-21Sep-22Sep-23Sep-24
TOP 10 EXPOSURES TO CORPORATIONS & NBFIS
AT 30 SEPTEMBER 2024 ($M)
4
06001,2001,8002,400
A
A-
A-
A
A
BBB
A-
A-
A-
AA-
PORTFOLIO COMPOSITION
CREDIT QUALITY
1 Risk grade equivalent. 2 Region is based on booking office. 3 NBFI is non-bank financial institutions. 4 Institutional counterparties; S&P rating or equivalent.
Clearing house
membership
Westpac Group 2024 Full Year Results Presentation & Investor Discussion Pack
0.19
0.13
0.11
0.16
0.47
0.32
0.39
0.47
0.21
0.19
0.22
0.23
0.49
0.43
0.54
0.59
1.36
1.07
1.26
1.45
Sep-21Sep-22Sep-23Sep-24
ImpairedNon-performing, 90+ days
Non-performing, <90 daysWatchlist & substandard
MOVEMENT IN STRESS BY SEGMENT (BPS)
126
11
3
3
2
145
Sep-23ConsumerBusiness &
Wealth
WIBNew
Zealand
Sep-24
NEW AND INCREASED GROSS IMPAIRED ASSETS ($M)
897
222
222
174
284
864
614
208
193
417
FY20FY21FY22FY23FY24
1H2H
STRESSED EXPOSURES AS A % OF TCE
CREDIT QUALITY METRICS
CREDIT QUALITY
54
Westpac Group 2024 Full Year Results Presentation & Investor Discussion Pack
0.0
1.0
2.0
3.0
4.0
5.0
6.0
7.0
8.0
PropertyWholesale
&
retail trade
ServicesManufacturingAgriculture,
forestry &
fishing
Property &
business
services
UtilitiesTransport
&
storage
ConstructionAccommodation
cafes &
restaurants
Mining
Sep-23Mar-24Sep-24
CORPORATE AND BUSINESS STRESSED EXPOSURES BY INDUSTRY SECTOR (%)
EXPOSURE AND CREDIT QUALITY BY SECTOR
Sector
Finance &
Insurance
1
Property
2
Wholesale &
retail tradeServices
3
Manufacturing
Agriculture,
forestry &
fishing
Property &
business
servicesUtilities
Transport &
storageConstruction
4
Accomm,
cafes &
restaurantsMining
TCE ($bn)
Sep-24162.885.531.825.925.425.425.223.620.713.711.77.9
Mar-24195.482.231.124.625.424.324.020.620.513.111.57.6
Stressed (%)
5,6
Sep-240.12.75.63.84.15.03.10.12.24.94.14.1
Mar-240.12.65.23.03.15.22.80.51.15.73.75.2
Impaired (%)
6
Sep-240.00.10.80.40.90.50.40.00.40.70.20.2
Mar-240.00.10.70.40.60.30.50.00.10.60.30.1
CREDIT QUALITY ACROSS SECTORS
CREDIT QUALITY
1 Finance and insurance includes banks, non-banks, insurance companies and other firms providing services to the finance and insurance sectors. Includes assets held for liquidity portfolio. 2 Property includes both
residential and non-residential property investors and developers and excludes real estate agents. 3 Services includes education, health & community services, cultural & recreational and personal & other services.
4 Construction includes building and non-building construction, and industries serving the construction sector. 5 Includes impaired exposures. 6 Percentage of portfolio TCE.
55Westpac Group 2024 Full Year Results Presentation & Investor Discussion Pack
Downgrades of a small
number of customers
Large single name
downgrade
Large single
name downgrade
Sep-23
5
Mar-24Sep-24
TCE ($bn)80.782.285.5
% of Group TCE6.636.636.83
Lending ($bn)63.465.268.8
Median risk grade
(S&P equivalent)
BB-BB-BB
% of portfolio graded
as stressed
3,4
2.622.572.66
% of portfolio
impaired
4
0.080.070.09
COMMERCIAL PROPERTY PORTFOLIO COMPOSITION (TCE) (%)
29
8
49
14
Investors &
developers <$10m
Developers >$10m
Investors >$10m
Diversified property
groups and property
trusts
17
13
7
7
3
8
45
NSW & ACT
VIC
QLD
SA, NT & TAS
WA
NZ & Pacific
Institutional
•Single credit policy, supported by industry
sector concentration limits
•Maintained credit standards, with close
oversight of portfolio
•Managed by specialist relationship teams,
dedicated credit officers and subject
matter experts
•Limited risk appetite for lower grade office
buildings
•Weighted average LVR for the Australian
secured portfolio <50%
•Credit policy maximum LVR at origination
65%
1
•85% fully secured
2
COMMERCIAL PROPERTY EXPOSURES
(% OF TCE)
6.2
6.4
6.66.6
6.8
Sep-21Sep-22Sep-23Mar-24Sep-24
COMMERCIAL PROPERTY PORTFOLIO
COMPOSITION (TCE) (%)
20
25
18
17
15
5
Office
Retail
Residential
Industrial
Corporate
Other
SECTORS IN FOCUS: COMMERCIAL PROPERTY
CREDIT QUALITY
1 Policy exception can be made under limited circumstances. 2 Fully secured is where the exposure is less than 100% of the bank extended value of the security, which is a discount of the market
value of the security. 3 Includes impaired exposures. 4 Percentage of commercial property portfolio TCE. 5 Prior periods have been restated. 6 Region is based on booking office.
Sub-sector
Borrower type
Region
6
56Westpac Group 2024 Full Year Results Presentation & Investor Discussion Pack
CONSTRUCTION
Sep-23
3
Mar-24Sep-24
TCE ($bn)12.913.113.7
% of Group TCE1.061.051.10
Lending ($bn)7.67.68.3
% of portfolio graded
as stressed
1,2
6.855.754.93
% of portfolio
impaired
2
0.610.620.72
PORTFOLIO SECURITY COMPOSITION
(TCE) (%)
6117
22
Fully secured
Partially secured
Unsecured
PORTFOLIO BY SUB-SECTOR
(TCE) (%)
23
17
9
5
5
29
12
Building
construction
Installation services
Site prep services
Structure services
Completion services
Other services
Non-building
construction
COMMERCIAL PROPERTY – OFFICE
Sep-23
3
Mar-24Sep-24
TCE ($bn)17.717.017.2
% of Group TCE1.451.371.38
Lending ($bn)14.914.915.0
Median risk grade
(S&P equivalent)
BB-BB-BB-
% of portfolio
graded as stressed
1,2
2.352.383.89
% of portfolio
impaired
2
0.100.140.28
•Office exposure has reduced to 1.4% of
Group TCE in Sep-24 from 2.1% in Sep-20
•Weighted towards premium, A & B grade
office assets in major CBD locations
•Specialist property relationship teams
manage all office exposures >$10m TCE
•Tightened risk appetite settings for lower
grade office assets since start of COVID-19
S&P EQUIVALENT RISK GRADE
4
28
42
22
4
A+ to A-
BBB+ to BBB-
BB+ to BB
BB- to B+
<B+
SECTORS IN FOCUS: COMMERCIAL PROPERTY – OFFICE; CONSTRUCTION
CREDIT QUALITY
1 Includes impaired exposures. 2 Percentage of portfolio TCE. 3 Prior periods have been restated.
57
Westpac Group 2024 Full Year Results Presentation & Investor Discussion Pack
Sep-23
3
Mar-24Sep-24
TCE ($bn)10.811.511.7
% of Group TCE0.890.930.94
Lending ($bn)9.29.810.2
% of portfolio
graded as stressed
1,2
3.703.754.08
% of portfolio
impaired
2
0.370.340.23
58
RETAIL TRADE
Sep-23
3
Mar-24Sep-24
TCE ($bn)12.812.012.4
% of Group TCE1.050.970.99
Lending ($bn)8.47.68.5
% of portfolio
graded as stressed
1,2
3.654.716.05
% of portfolio
impaired
2
0.591.221.21
PORTFOLIO SECURITY COMPOSITION
(TCE) (%)
47
22
31
Fully secured
Partially secured
Unsecured
PORTFOLIO BY SUB-SECTOR
(TCE) (%)
50
24
26
Personal and
household
goods retailing
Motor vehicle
retailing and
services
Food retailing
ACCOMMODATION, CAFES AND
RESTAURANTS
PORTFOLIO SECURITY COMPOSITION
(TCE) (%)
86
10
4
Fully secured
Partially secured
Unsecured
PORTFOLIO BY SUB-SECTOR
(TCE) (%)
37
38
20
5
Accommodation
Pubs, taverns
and bars
Cafes and
restaurants
Clubs
(hospitality)
SECTORS IN FOCUS: ACCOMMODATION, CAFES AND RESTAURANTS; RETAIL TRADE
CREDIT QUALITY
1 Includes impaired exposures. 2 Percentage of portfolio TCE. 3 Prior periods have been restated.
Westpac Group 2024 Full Year Results Presentation & Investor Discussion Pack
59
AGRICULTURE
Sep-
23
3
Mar-
24
Sep-
24
TCE ($bn)24.124.325.4
% of Group TCE1.981.962.03
Lending ($bn)20.720.722.1
% of portfolio graded as
stressed
1,2
4.625.185.03
% of portfolio in impaired
2
0.180.260.48
MINING (INCL. OIL AND GAS)
Sep-
23
3
Mar-
24
Sep-
24
TCE ($bn)8.17.67.9
% of Group TCE0.660.610.63
Lending ($bn)2.72.73.0
% of portfolio graded as
stressed
1,2
5.205.184.08
% of portfolio in
impaired
2
0.160.120.17
AGRICULTURE PORTFOLIO
BY SUB-SECTOR (TCE) (%)
27
24
22
10
3
3
3
2
2
2
2
Dairy
Beef & sheep
Grain
Horticulture
Services to agriculture
Cotton
Viticulture
Forestry & logging
Fishing & aquaculture
Poultry
Other
MINING PORTFOLIO
BY SUB-SECTOR (TCE) (%)
23
29
15
18
1
14
Oil and gas
Metal ore
Iron ore
Mining
services
Coal
Other
SECTORS IN FOCUS: AGRICULTURE; MINING; MANUFACTURING
1 Includes impaired exposures. 2 Percentage of portfolio TCE. 3 Prior periods have been restated.
MANUFACTURING
Sep-
23
Mar-
24
Sep-
24
TCE ($bn)24.725.425.4
% of Group TCE2.032.052.03
Lending ($bn)12.112.112.7
% of portfolio graded as
stressed
1,2
3.113.114.11
% of portfolio in
impaired
2
0.420.570.90
MANUFACTURING PORTFOLIO
BY SUB-SECTOR (TCE) (%)
27
22
15
14
7
15
Food and beverage
Machinery and equipment
Petroleum, coal, chemical
and associated product
Metal product
Non-metallic mineral
product
Other
CREDIT QUALITY
Westpac Group 2024 Full Year Results Presentation & Investor Discussion Pack
6.5
2.2
8.7
6.6
2.2
8.8
6.3
2.2
8.5
Credit cardsPersonal loansTotal consumer finance
Sep-23Mar-24Sep-24
AUSTRALIAN CONSUMER
FINANCE PORTFOLIO
1
AUSTRALIAN CONSUMER FINANCE
90+ DELINQUENCIES (%)
0.73
2.70
0.0
1.0
2.0
3.0
4.0
5.0
6.0
Sep-21Mar-22Sep-22Mar-23Sep-23Mar-24Sep-24
Credit cardsPersonal loans
AUSTRALIAN CONSUMER
FINANCE PORTFOLIO ($BN)
1
CREDIT CARD ACCOUNTS PAYING
MINIMUM REPAYMENT (%)
2
4.81
4.65
4.20
4.22
3.97
4.08
3.94
0.0
1.0
2.0
3.0
4.0
5.0
6.0
Sep-21Mar-22Sep-22Mar-23Sep-23Mar-24Sep-24
AUSTRALIAN CONSUMER FINANCE
CREDIT QUALITY
1 Excludes margin lending and auto finance (in runoff). 2 Minimum repayment over at least six consecutive months. Minimum repayment defined as <=5% of each months statement cycle balance.
60
Sep-23Mar-24Sep-24
Lending ($bn)
8.78.88.5
As a % of Group loans
1.11.11.1
30+ day delinquencies
(%)
1.982.412.40
90+ day delinquencies
(%)
1.011.171.23
Westpac Group 2024 Full Year Results Presentation & Investor Discussion Pack
1
10
21
2
65
1
10
21
2
65
1
9
22
2
66
0
13
23
4
60
LOCIPL-I/OIPL-P&IOO-I/OOO-P&I
Sep-23 (Portfolio)Mar-24 (Portfolio)
Sep-24 (Portfolio)2H24 Flows
11
3
3
4
4
4
6
13
15
21
17
Pre-
2015
20162018202020222024
Australian mortgage portfolio
Sep-23
balance
Mar-24
balance
Sep-24
balance
2H24
flow
1
Total portfolio ($bn)
485.6495.2503.355.2
Owner occupied (OO) (%)
67.167.867.964.0
Investment property loans (IPL) (%)
31.631.031.136.0
Portfolio loan/line of credit (LOC) (%)
1.31.21.00.0
Variable rate / Fixed rate (%)
76/2485/1591/999/1
Interest only (I/O) (%)
12.812.311.817.9
Proprietary channel (%)
50.849.448.236.4
First home buyer (%)
10.811.311.813.3
Mortgage insured (%)
13.112.611.74.5
Sep-23Mar-24Sep-24
2H24
flow
1
Average loan size
2
($’000)
301309319
521
Customers ahead on repayments
including offset account balances
(%)
By accounts
798083
By balances
757780
BY PRODUCT AND REPAYMENT TYPE (%)
BY YEAR OF ORIGINATION (% OF TOTAL BOOK)
AUSTRALIAN MORTGAGE PORTFOLIO COMPOSITION
MORTGAGE CREDIT QUALITY
Charts may not add to 100 due to rounding.
1 Flow is new mortgages settled in the 6 months ended 30 September 2024. 2 Includes amortisation. Calculated at account level, where split loans represent more than one account.
61
Calendar year
Westpac Group 2024 Full Year Results Presentation & Investor Discussion Pack
17.5
21.1
27.3
28.9
22.7
10.6
7.1
5.8
5.9
17.6
18.1
20.6
24.4
21.9
11.3
7.7
7.9
7.0
Sep-20Mar-21Sep-21Mar-22Sep-22Mar-23Sep-23Mar-24Jun-24
Major banks ex WestpacWestpac
DEBT-TO-INCOME >=6X AT ORIGINATION (%)
AUSTRALIAN MORTGAGE PORTFOLIO COMPOSITION AND PERFORMANCE
MORTGAGE CREDIT QUALITY
Source: APRA, Westpac.
Charts may not add to 100 due to rounding.
Westpac Group 2024 Full Year Results Presentation & Investor Discussion Pack
62
41
29
15
8
7
NSW/ACT
VIC/TAS
QLD
WA
SA/NT
PORTFOLIO BY STATE (%)
90+ DAY DELINQUENCIES BY STATE (%)
0.0
1.0
2.0
3.0
4.0
Sep-19Sep-20Sep-21Sep-22Sep-23Sep-24
ALLNSW/ACTVIC/TAS
QLDWASA/NT
APPLICANT GROSS INCOME BAND
(2H24 DRAWDOWNS, % BY APPROVED LIMITS)
2
4
6
9
20
46
14
0
1
3
4
12
56
23
<75k75k to
100k
100k to
125k
125k to
150k
150k to
200k
200k to
500k
>500k
Owner OccupiedInvestment Property
25
20
36
12
7
0
22
17
41
12
7
1
66
14
12
6
1
0.4
0.6
0
10
20
30
40
50
60
70
80
90
100
0<=6060<=7070<=8080<=9090<=9595<=100>100
2H24 drawdowns LVR at origination
Portfolio LVR at origination
Portfolio dynamic LVR
LOAN-TO-VALUE RATIOS (%)
SERVICEABILITY ASSESSMENT CREATES A BUFFER
FOR BORROWERS
AUSTRALIAN MORTGAGE PORTFOLIO
LOAN-TO-VALUE RATIOS (LVRS) AND OFFSET ACCOUNTS
MORTGAGE CREDIT QUALITY
1 Dynamic LVR is the loan-to-value ratio taking into account the current loan balance, changes in security value, offset account balances and other loan adjustments. Property valuation source
CoreLogic. 2 Weighted average LVR calculation considers size of outstanding balances. 3 Average LVR of new loans is on rolling 6 months. 4 Includes RAMS from Sep-20 onwards.
Charts may not add to 100 due to rounding
N/A
1
•Loans are assessed at the higher of:
−The customer rate, including any life-of -loan discounts,
plus the serviceability buffer of 3.0%; or
−The minimum assessment rate, called the “floor rate”,
currently 5.05%
•A serviceability buffer of 1.0% may be applied on an exceptions basis for
certain customers seeking to refinance their loan, subject to eligibility
criteria including LVR, bureau score and repayment amounts
•Interest only (I/O) loans: Assessed based on the residual principal and
interest (P&I) term using the applicable P&I rate, plus a 3.0% buffer
•New fixed rate loans: Assessed on the variable rate to which the loan
will revert after the fixed period, plus a buffer
Australian mortgage portfolio LVRs
Sep-23
balance
Mar-24
balance
Sep-24
balance
Weighted
averages
2
LVR at origination (%)
727171
Dynamic LVR
1
(%)
504949
LVR of new loans
3
(%)
677070
Westpac Group 2024 Full Year Results Presentation & Investor Discussion Pack63
OFFSET ACCOUNT BALANCES
4
($BN)
39
41
46
51
53
57
63
Sep-18Sep-19Sep-20Sep-21Sep-22Sep-23Sep-24
2
24
20
19
14
22
2
18
19
21
17
24
BehindOn time< 1mth< 6mths>2yrs
Sep-23Sep-24
(% by accounts)
CUSTOMERS AHEAD ON REPAYMENTS
2
BUFFER TO BALANCE RATIO
1
(%)
AUSTRALIAN MORTGAGE PORTFOLIO REPAYMENT BUFFERS
MORTGAGE CREDIT QUALITY
Charts may not add due to rounding.
1 Excludes Line of Credit.
Buffer equals the Current Limit less Outstanding Balance plus Offset Balance. 2 Customer loans ahead on payments exclude equity/line of credit products as there are no
scheduled principal payments. Includes mortgage offset accounts. ‘Behind’ is more than 30 days past due. ‘On time’ includes up to 30 days past due. Measures of customers ahead on repayments for
September 2023 have been restated to reflect changes in determining account limits when calculating prepayment amounts.
11
14
9
4
6
4
17
15
Sep-23Sep-24
37
43
Investment property loans
– (generally maintain
higher balances for tax
purposes)
Accounts opened in the
last 12 months
Structural restrictions on
repayments e.g. fixed rate
Residual – <1 month
repayment buffer
>6mths
to <2yrs
Loans ‘on time’ and <1mth ahead
18.5
19.0
19.419.4
19.7
Sep-20Sep-21Sep-22Sep-23Sep-24
Westpac Group 2024 Full Year Results Presentation & Investor Discussion Pack64
33
15
18
16
16
1
>2yrs
>6mths <2yrs
<6 mths
< 1 mth
On time
Behind
Buffer = Current Limit – Outstanding Balance + Offset Balance
(% by balances)
CHANGES IN CUSTOMER BUFFERS
1
(%)
Owner-occupied variable rate customers change in buffer over
12 months (by balances)
0.0
20.0
40.0
60.0
Sep-20Sep-21Sep-22Sep-23Sep-24
IncreasedUnchangedDecreased
•Approx. $174bn of fixed-rate loans have expired or refinanced
since 1 October 2021
•Fixed-rate loans are now 9% of the Australian mortgage
portfolio and new flows are <1%
•Average fixed period for the remaining fixed-rate portfolio is
3.4 years
•$20bn fixed rate loans expiring in 1H25, with an average fixed
rate of approximately 2.8%
1
•Most remaining fixed rate borrowers are well placed to
manage higher repayments
−51% also have a variable rate loan
0.7
1.2
0.3
0.7
1.8
1.8
1.0
1.1
1.5
1.8
0.9
1.1
Sep-23Sep-24Sep-23Sep-24
FixedVariableTotal
65
PORTFOLIO BY INCOME BAND (%)
PORTFOLIO BY DYNAMIC LVR
3
(%)
Westpac Group 2024 Full Year Results Presentation & Investor Discussion Pack
AUSTRALIAN MORTGAGE PORTFOLIO FIXED-RATE LOANS
MORTGAGE CREDIT QUALITY
1 On a balance weighted basis. 2 Scheduled expiry for 6 months to Sep-24 was $31bn. Actual expiry $28bn. 3 Dynamic LVR is the loan-to-value ratio taking into account the current loan balance,
changes in security value, offset account balances and other loan adjustments. Property valuation source CoreLogic.
PORTFOLIO ARREARS (%)
30+ Delinquency 90+ Delinquency
Charts may not add to 100 due to rounding
18
25
19
38
11
19
19
51
12
19
19
50
<$100k>$100k -
$150k
>$150k -
$200k
>$200k
FixedVariableTotal
73
23
3
1
0.3
65
27
6
2
0.7
66
26
6
2
0.6
0-60>60-80>80-90>90-100>100
FixedVariableTotal
FIXED RATE MORTGAGE EXPIRY SCHEDULE
($BN, FOR THE 6MTHS TO)
19
20
19
51
37
28
20
14
11
Mar-22Sep-22Mar-23Sep-23Mar-24Sep-24Mar-25Sep-25>Sep-25
ExpiredYet to expire
2
66
CREDIT POLICY AT SEPTEMBER 2024
Income
•Verified via payslips, tax returns or salary credits, with other supporting documentation such as PAYG payment summaries or
ATO Income Statements (minimum standards apply)
•Shading of at least 20% applies to less certain income sources i.e. overtime, bonuses
Credit Score
& Credit Bureau
•Bespoke application scorecards segmented by new and existing customers
•Credit and score override rates tracked and capped
•Credit bureau checks required
Expenses
•Assessed as the higher of a borrower’s declared expenses or HEM
1
comparable expenses plus any expenses that are not
comparable to HEM (e.g. private school fees, life insurance)
•HEM is applied by income bands, post settlement postcode location, marital status and dependants
•17 expense categories used, aligned with Melbourne Institute guidelines and LIXI standards
Serviceability assessment
For serviceability assessment, loans are assessed at the higher of:
The customer interest rate, including any life-of-loan discounts, plus the serviceability buffer of 3.0%, or
The minimum assessment rate, called the “floor rate”, currently 5.05%
•A serviceability buffer of 1.0% may be applied on an exceptions basis for certain customers seeking to refinance their loan, subject
to eligibility criteria
•For I/O loans, serviceability is assessed on a P&I basis over the residual term
•New fixed rate loans assessed on the variable rate to which the loan will revert after fixed period, plus a buffer
•All existing customer commitments are verified
•Review Westpac Group accounts and Comprehensive Credit Reporting (CCR) to identify customer commitments
•Limits apply to higher debt-to-income lending; >7x referred for manual credit assessment where LVR >80%
•Credit card repayments assessed at 3.8% of limit or balance whichever is higher
Genuine savings deposit
requirements
•Minimum 5% proof of genuine savings for higher LVR loans (typically LVR >90% or >80% for Home Guarantee Scheme Loans).
Any Home Owner Grants are not considered genuine savings
Security
•LVR restrictions apply depending on location, property value and nature of security
•Restrictions on high-density apartments based in postcode defined areas, generally capital city CBD’s and properties in towns
heavily reliant on a single industry, e.g. mining, tourism
LMI
•
Mortgage insurance for higher risk loans, such as LVRs >80%. Special package policy waivers apply for certain professionals and
Westpac Group staff
Westpac Group 2024 Full Year Results Presentation & Investor Discussion Pack
AUSTRALIAN MORTGAGE PORTFOLIO UNDERWRITING
MORTGAGE CREDIT QUALITY
1 HEM is the Household Expenditure Measure, produced by the Melbourne Institute.
Australian mortgage portfolioSep-23Mar-24Sep-24
90+ day delinquencies (bps):
Total portfolio
1
inc. impaired mortgages86106112
Owner occupied loans84106115
Investment property loans859999
Principal & interest loans89109115
Interest only loans546869
First Home Buyers99119120
30+ day delinquencies
total portfolio
(bps)
154181182
Sep-23Mar-24Sep-24
Customers in hardship
2
including 6mth serviceability period
(by balances, bps)
71105114
Consumer properties in possession
(number)
210190201
Impaired mortgages
(by balances, bps)
6710
Mortgage losses net of insurance
($m, for 6 months ending)
212023
Annual mortgage loss rate
3
(bps)0.70.80.9
30+ DAY AND 90+ DAY DELINQUENCIES (%)
0.67
1.12
1.82
0.0
1.0
2.0
3.0
4.0
Sep-19Sep-20Sep-21Sep-22Sep-23Sep-24
90+ dpd excl. 6 months serviceability hold-out period and RAMS
(closed to new customers)
90+ day delinquencies
30+ day delinquencies
90+ DAY DELINQUENCIES BY VINTAGE (%)
0.0
1.0
2.0
3.0
4.0
06121824303642485460
FY2018FY2019FY2020FY2021
FY2022FY2023FY2024
AUSTRALIAN MORTGAGE PORTFOLIO PERFORMANCE
MORTGAGE CREDIT QUALITY
1 Total portfolio includes Line of Credit loans. 2 Financial hardship assistance is available to customers experiencing temporary financial difficulty, including changes in income due to illness, a
relationship breakdown or natural disasters. Hardship assistance often takes the form of a reduction or deferral of repayments for a short period. 3 Mortgage loss rates for March balances are
annualised, based on losses for the 6 months. Mortgage loss rates for September are actual losses for the 12 months ending.
Months on book
Westpac Group 2024 Full Year Results Presentation & Investor Discussion Pack67
68
HARDSHIP
1
BALANCES BY SUPPORT SOLUTION
(% FY24 NEW HARDSHIP ACCTS)
2
32
57
10
2
Reduced repayments (temporarily)
No repayments (temporarily)
Capping of arrears
(arrears capitalised into the principal
owed, repayments are recalculated)
Other
(may include standalone term extension
or other tailored solution)
HARDSHIP
1
BALANCES (% OF PORTFOLIO)
1.14
0.00
0.50
1.00
1.50
2.00
2.50
Sep-20Sep-21Sep-22Sep-23
Sep-24
Non-COVID-19 supportCOVID-19 support.
Westpac Group 2024 Full Year Results Presentation & Investor Discussion Pack
AUSTRALIAN MORTGAGE PORTFOLIO
MORTGAGE CREDIT QUALITY
1 Financial hardship assistance is available to customers experiencing temporary financial difficulty, including changes in income due to illness, a relationship breakdown or natural disasters.
2 Charts may not add to 100 due to rounding. 3 In 2H21 Westpac Lender’s Mortgage Insurance Limited was sold to Arch Capital Group. Westpac has entered into a 10-year exclusive supply
agreement for Arch to provide lenders mortgage insurance to the Group. 4 Includes loans where LMI applies to >70% LVR loans, for example, single industry towns.
TOTAL PORTFOLIO BY INSURANCE PROFILE
3
(%)
12
7
81
Insurance not required
(Low risk profile including loans
<80% LVR)
Not insured >80% LVR
(Policy for certain
professionals and Westpac staff)
Insured
4
(>80% LVR)
INTEREST ONLY (I/O) LENDING BY DYNAMIC LVR
1
AND
INCOME BAND (% OF TOTAL I/O LENDING)
3
1
21
9
3
36
20
7
60
30
10
<=60%60%<=80%>80%
Dynamic LVR bands (%)
<$100k
$100k – $250k
>$250k
INVESTMENT PROPERTY PORTFOLIO BY NUMBER
OF PROPERTIES PER CUSTOMER (%)
70
21
5
1
2
3
4
5
6+
SCHEDULED I/O TERM EXPIRY
2
(% OF TOTAL I/O LOANS)
15
17
17
16
20
14
0<1 Yr1<2 Yrs2<3 Yrs3<4 Yrs4<5 Yrs5<10 Yrs10 Yrs+
Investment property lending (IPL) portfolio
Sep-23Mar-24Sep-24
Investment property loans ($bn)
153153157
Weighted
averages
LVR of IPL loans at origination (%)
707070
LVR of new IPL loans in the period
(%)
687070
Dynamic
LVR
1
of IPL loans (%)
504948
Average loan size
3
($’000)
337343351
Customers ahead on repayments
including offset accounts
4
(%)
656770
90+ day delinquencies (bps)
859999
Annualised loss rate (net of insurance claims) (bps)
1.51.71.5
AUSTRALIAN MORTGAGE PORTFOLIO INTEREST ONLY
AND INVESTMENT PROPERTY LENDING
MORTGAGE CREDIT QUALITY
Charts may not add to 100 due to rounding. 1 Dynamic LVR is the loan-to-value ratio taking into account the current loan balance, changes in security value, offset account balances and other loan
adjustments. Property valuation source CoreLogic. 2 Based on outstanding balance. Excludes line of credit loans, I/O loans without date (including bridging loans and loans with construction purpose) and I/O
loans that should have switched to P&I but for the previously announced mortgage processing error. 3 Includes amortisation. Calculated at account level where split loans represent more than one account.
4 Customer loans ahead on payments exclude equity/line of credit products as there are no scheduled principal payments.
1
I/O portfolio $59bn (12% of portfolio)
at 30 September 2024
1
2
Applicant gross income bands
69Westpac Group 2024 Full Year Results Presentation & Investor Discussion Pack
MORTGAGE PORTFOLIO LVR
4
(% OF PORTFOLIO)
51.2%
20.1%
20.1%
6.0%
2.6%
0<=6060<=7070<=8080<=9090+
BUSINESS STRESSED EXPOSURES TO
BUSINESS TCE (%)
5
Mortgage portfolioSep-23Sep-24
Total portfolio (NZ$bn)
1
65.868.0
Owner occupied (%)
74.174.4
Investment property
loans (IPL) (%)
25.925.6
Broker introduced (%)
51.953.8
Proprietary channel (%)
48.146.2
Fixed/ variable split (%)
91/989/11
Interest only (I/O) (%)
16.515.5
LVR 80<=90
5.06.0
Loan to Value
Ratio (LVR) >90%
2.42.6
Mortgage 90+ day
delinquencies (%)
0.330.49
Mortgage 30+ day
delinquencies (%)
0.710.96
Unsecured consumer
portfolio (NZ$bn)
2
1.21.2
MORTGAGE 90+ DAY
DELINQUENCIES
3
(%)
0.49
0.0
0.2
0.4
0.6
0.8
1.0
Sep-16Sep-18Sep-20Sep-22Sep-24
UNSECURED CONSUMER 90+ DAY
DELINQUENCIES
3
(%)
0.87
0.0
1.0
2.0
3.0
Sep-16Sep-18Sep-20Sep-22Sep-24
NEW ZEALAND CREDIT QUALITY
NEW ZEALAND CREDIT QUALITY
1 Mortgage portfolio indicates gross loans. 2 Unsecured consumer portfolio indicates outstanding balance. 3 In May-19 we made changes to the reporting of customers in hardship to align to the
method used by APRA. 4 LVR based on current loan property value at latest credit event. 5 Chart may not add due to rounding.
91% of mortgage portfolio has
an LVR less than 80%
0.1
0.2 0.2
0.3
0.3
0.3
2.1
2.1
2.4
2.5
2.5
2.8
Sep-23Mar-24Sep-24
Watchlist &
substandard
Non-
performing,
not impaired
Impaired
Westpac Group 2024 Full Year Results Presentation & Investor Discussion Pack70
CAPITAL, FUNDING
AND LIQUIDITY
12.55
83
19
12.49
12.11
(60)
(34)
(14)
(38)
Mar-24Net profit1H24
dividend
RWACapital
return
OtherSep-24Remaining
capital
return
Sep-24
Pro forma
72
Key capital ratios (%)
Sep-
23
Mar-
24
Sep-
24
Level 2 CET1
capital ratio
12.412.512.5
Additional Tier 1
capital ratio
2.22.52.3
Tier 1 capital ratio14.615.014.8
Tier 2 capital ratio5.96.46.6
Total regulatory
capital ratio
20.521.421.4
Risk weighted assets
(RWA)
($bn)
451444437
Leverage ratio 5.55.55.3
Level 1 CET1 capital ratio12.612.812.7
Internationally comparable ratios
3
Leverage ratio
(internationally
comparable)
6.06.05.8
CET1 capital ratio
(internationally
comparable)
18.718.618.3
LEVEL 2 CET1 CAPITAL RATIO MOVEMENTS (%, BPS)
CET1 CAPITAL RATIO 12.49%
CAPITAL, FUNDING AND LIQUIDITY
1 Capital deductions and other items including FX translation impacts. 2 Includes on market share buyback extension of up to $1bn and remaining on market share buyback announced in
Nov-23 and May-24. 3 Internationally comparable methodology references the Australian Banking Association (ABA) study on the comparability of APRA’s new capital framework and finalised
reform released on 10 March 2023.
1
2
IRRBB reduction: 16bps
Op risk overlay reduction: 18bps
Data refinement: 10bps
Credit quality: (15bps)
Lending growth: (14bps)
Share buyback completed: $1bn, (22bps)
Special dividend: $0.5bn, (12bps)
Westpac Group 2024 Full Year Results Presentation & Investor Discussion Pack
451.4
444.4
5.1
4.8
0.8437.4
-(3.2)
(0.5)
(1.7)
(5.6)
(6.7)
Sep-23Mar-24Credit qualityLendingCounter-
party credit
and MTM
risk
Data
refinement
FX
translation
Market
risk
IRRBBOperational
risk
OtherSep-24
RISK WEIGHTED ASSETS
1
(RWA) ($BN)
IRRBB RWA
1
($BN)
16
8
(1)
20
21
23
5
5
6
40
34
28
4.26
3.79
3.54
-4
-3
-2
-1
0
1
2
3
4
-10
0
10
20
30
40
50
60
Sep-23Mar-24Sep-24
Embedded loss/(gain)Repricing and yield curve riskOptionality and basis risk3y Swap rate (in %)
RISK WEIGHTED ASSETS
CAPITAL, FUNDING AND LIQUIDITY
1 Chart may not add due to rounding. 2 Mark to market (MTM).
2
Down $7bn or 1.6%
Credit RWA up $6.2bn or 1.8%
See below
Westpac Group 2024 Full Year Results Presentation & Investor Discussion Pack73
REGULATORY CAPITAL CHANGES
74
ImplementationChangeDetails
Expected impact
on the Group’s
capital ratios
1 Jan 2027
(proposed)
Additional Tier 1 Capital
•In September 2024, APRA released a discussion paper outlining potential
amendments to the prudential framework and is seeking feedback
regarding the proposed removal of Additional Tier 1 capital
•Proposed changes will impact the CET1 minimum, CET1 buffers and T2
requirements
1 Oct 2025
Expected to be
2027
APS117 – IRRBB
APS116 – Market Risk
•APRA released the final APS117 in July 2024, which will come into effect on 1
October 2025. The intention is to standardise aspects of the IRRBB capital
to reduce volatility through time and variations between ADIs.
•APRA is yet to commence consultation on Fundamental Review of the
Trading Book
1 Jan 2024 and
1 Jan 2026
Loss Absorbing
Capacity (LAC)
•Total capital ratio requirement:
−Current 16.75%
−1 January 2026 18.25%
Current and
finalised by
1 Jul 2028
RBNZ Capital Review
•D-SIBs
1
total capital requirements increasing to 18% by 1 July 2028. Includes
Tier 1 capital requirement of 16% of which 13.5% must be CET1 capital
CAPITAL, FUNDING AND LIQUIDITY
This page contains ‘forward looking statements’. Please refer to the disclaimer on page 120.
1 Domestically systemically important bank (D-SIB).
Westpac Group 2024 Full Year Results Presentation & Investor Discussion Pack
INTERNATIONALLY COMPARABLE CAPITAL RATIO RECONCILIATION
1
APRA’s capital requirements are more conservative than those of the Basel Committee on Banking Supervision (BCBS), leading
to lower reported capital ratios by Australian banks. The following details the adjustments and how Westpac’s APRA CET1 capital
ratio aligns to an internationally comparable ratio:
CAPITAL, FUNDING AND LIQUIDITY
1 Internationally comparable methodology references the ABA study on the comparability of APRA’s new capital framework and finalised reform released on 10 March 2023. 2 Internal ratings-
based approach (IRB).
Westpac’s CET1 capital ratio (APRA basis)
12.5
Equity investments
Balances below prescribed threshold are risk weighted, compared to a 100% CET1 deduction under APRA’s
requirements
0.0
Deferred tax assets
Balances below prescribed threshold are risk weighted, compared to a 100% CET1 deduction under APRA’s
requirements
0.6
Capitalised expenses
APRA requires these items to be deducted from CET1. The BCBS only requires exposures classified as intangible
assets under relevant accounting standards to be deducted from CET1
0.7
Interest rate risk in the
banking book (IRRBB)
APRA requires capital to be held for IRRBB. The BCBS does not have a Pillar 1 capital requirement for IRRBB
1.1
RWA scaling factorAPRA applies a scaling factor to all Advanced IRB
2
credit RWAs. The BCBS does not apply this scalar
0.9
Property financeAPRA applies an additional scaling factor to property finance RWA. The BCBS does not apply this scalar
0.4
Residential mortgages
APRA applies scaling factors to mortgage RWAs for higher risk segments such as interest only and investor
mortgages and applies a standardised risk weight to certain mortgages. The BCBS does not apply this treatment
1.8
Non-retail Loss Given
Default (LGD)
Non-retail LGD’s under the Foundation IRB (F-IRB) and Advanced IRB approaches differ from the BCBS
(0.3)
New Zealand
APRA requires New Zealand RWAs to be largely calculated in accordance with the RBNZ rules. The RBNZ rules
are more conservative than BCBS
0.6
Internationally comparable CET1 capital ratio
18.3
Internationally comparable Tier 1 capital ratio
21.3
Internationally comparable total regulatory capital ratio
29.9
75Westpac Group 2024 Full Year Results Presentation & Investor Discussion Pack
China Merchants Bank
ICBC
China Construction Bank
Bank of China
Rabobank
BBVA
Agricultural Bank of China
Intesa Sanpaolo
Norinchukin Bank
ANZ
UBS
HSBC
Westpac
, 5.8%
Unicredit
CBA
Lloyds
Sumitomo Mitsui
Mitsubishi UFJ
NatWest
Danske Bank
BPCE
Barclays
Nordea
Santander
Standard Chartered
ING Group
Mizuho FG
Deutsche Bank
BNP Paribas
Commerzbank
Scotiabank
CIBC
Bank of Montreal
Royal Bank of Canada
Societe Generale
Toronto Dominion Bank
Credit Agricole SA
0%
2%
4%
6%
8%
ANZ
Danske Bank
CBA
Westpac
, 18.3%
NAB
Nordea
Unicredit
Rabobank
Goldman Sachs
BPCE
Morgan Stanley
JPMorgan Chase
HSBC
Norinchukin Bank
UBS
Commerzbank
Standard Chartered
Intesa Sanpaolo
Lloyds
ING Group
China Construction Bank
NatWest
China Merchants Bank
ICBC
Barclays
Citigroup
BBVA
BNP Paribas
Deutsche Bank
Mitsubishi UFJ
Scotiabank
CIBC
Mizuho FG
Societe Generale
Royal Bank of Canada
Bank of Montreal
Toronto Dominion Bank
Sumitomo Mitsui
Santander
Wells Fargo
Bank of China
Bank of America
Credit Agricole SA
Agricultural Bank of China
0%
5%
10%
15%
20%
COMMON EQUITY TIER 1 RATIO
1
(%)
76
LEVERAGE RATIO (%)
WELL PLACED ON INTERNATIONALLY COMPARABLE
CAPITAL, FUNDING AND LIQUIDITY
1 Comparison group comprises listed commercial banks with assets in excess of A$700bn and which have disclosed fully implemented Basel III ratios or provided enough to estimate. Based on company reports/presentations. Ratios are at 30 June 2024, except
for National Australia Bank and ANZ which are at 31 March 2024, Bank of Montreal, Toronto Dominion Bank, Royal Bank of Canada, CIBC and Scotiabank which are at 31 July 2024, and Westpac which is at 30 September 2024. Where accrued expected dividends
have been deducted and disclosed, these have been added back for comparability. US banks are excluded from leverage ratio analysis due to business model differences, for example from loans sold to US Government sponsored enterprises. NAB has not
disclosed an internationally comparable leverage ratio since September 2017 and has therefore been excluded.
Westpac Group 2024 Full Year Results Presentation & Investor Discussion Pack
•Focus on stable funding sources
•Customer deposits provide 67% of total funding, or 72% excluding equity
65
66
67
7
8
7
1.4
0.4
1.0
10
10
10
5
4
4
6
6
7
6
6
4
Sep-22Sep-23Sep-24
77
NET STABLE FUNDING RATIO (%)
115
112
0.0
4.3
0.2
(0.9)
(3.8)
(2.5)
Sep-23CapitalRetail/
SME
Deposits
Wholesale
funding
Liquids
and
other
LoansTFF run-
off and
impact of
APS 112
Sep-24
CUSTOMER DEPOSITS AND NET LOANS ($BN)
613
641
674
740
773
807
82.982.9
83.5
Sep-22Sep-23Sep-24
FUNDING BY RESIDUAL MATURITY (%)
Westpac Group 2024 Full Year Results Presentation & Investor Discussion Pack
FUNDING COMPOSITION
CAPITAL, FUNDING AND LIQUIDITY
1 Includes long term wholesale funding with a residual maturity less than or equal to 1 year. 2 Equity excludes FX translation, available-for-sale securities and cash flow hedging reserves.
3 Other includes derivatives and other assets.
Charts may not add to 100 due to rounding
Wholesale offshore >1yr
Wholesale onshore <1yr
1
Wholesale onshore >1yr
Wholesale offshore <1yr
1
Securitisation
Equity
2
Customer deposits
Customer depositsNet loansCustomer deposits to net loans ratio (%)
Customer deposits
72% of total funding
excluding equity
3
78
LCR ($BN)
95
173
9
26
130
173
Net cash outflowsHQLA
MOVEMENT IN LCR (%)
134
133
(6.6)
(0.2)
(2.0)
4.3
3.9
Sep-23
Qtr
HQLARBNZ
eligible
securities
Customer
deposits
Wholesale
funding
Other
flows
Sep-24
Qtr
HIGH QUALITY LIQUID ASSETS (HQLA) (%)
33
11
44
12
Cash and balances with central banks
Balances with foreign central banks
Australian government and semi-
government bonds
Other HQLA
LCR DEPOSIT MIX (%)
33
36
15
16
Stable retail and SME deposits
Less stable retail and SME deposits
Operational deposits
Non-operational deposits
Westpac Group 2024 Full Year Results Presentation & Investor Discussion Pack
LIQUIDITY COVERAGE RATIO (LCR)
CAPITAL, FUNDING AND LIQUIDITY
1 Other flows include credit and liquidity facilities, collateral outflows and inflows from customers. 2 Other HQLA includes securities issued by foreign sovereigns and repo-eligible qualifying assets
in foreign jurisdictions, including RBNZ eligible securities.
Liquid assets
HQLA
1
Net cash outflows (NCOs)
Other flows
1
Wholesale funding
Customer deposits
2
$510bn$173bn
September 2024 quarterly average 133%
Chart does not add due to roundingChart does not add due to rounding
3.5
1.5
1.8
1.7
3.5
1.5
1.81.8
2.2
6.2
5.2
2.9
5.4
2.2
3.3
2.9
1.8
4.6
2.2
3.2
8.5
FY20FY21FY22FY23FY24FY25FY26FY27FY28FY29FY30FY31FY32>FY32
Additional Tier 1Tier 2
ADDITIONAL TIER 1 AND TIER 2 PROFILE
1,2
(NOTIONAL AMOUNT, A$BN)
PROPOSED CHANGES TO CAPITAL
•On 10 September 2024, APRA released a discussion paper outlining
proposed changes to the capital framework for banks
•Under APRA’s proposal to phase out the use of AT1 capital instruments,
IRB banks, including Westpac, would be required to replace the
current 1.5% of AT1 capital with 0.25% of CET1 capital and 1.25% of Tier 2
capital.
•Changes to capital requirements are proposed to come into effect from
1 Jan 2027. AT1 instruments are eligible to be included as Tier 2 capital
until their first call date, with all existing AT1 instruments to be phased
out by 2032.
•Westpac expects the replacement of AT1 securities with Tier 2 securities
over the transition period to be manageable, should the proposal be
implemented in its current form
1
10.25
10.50
12.49
1.50
2.33
6.50
7.75
6.56
18.2518.25
21.38
Current final
requirements
Proposed
requirements
Westpac as at
30 Sep 24
Tier 2
AT1
CET1
APRA PROPOSAL TO PHASE OUT AT1 CAPITAL INSTRUMENTS
CAPITAL, FUNDING AND LIQUIDITY
1 This page contains ‘forward looking statements’. Please refer to the disclaimer on page 120. 2 Represents A$ equivalent notional amount using spot FX translation at date of issue for issuance
and spot FX translation at 30 September 2024 for redemptions/maturities. Securities in bullet format profiled to maturity date. Securities in callable format profiled to first call date. Any early
redemption would be subject to prior written approval from APRA, which may or may not be provided.
IssuanceFirst optional redemption date/Maturities
TOTAL CAPITAL
Westpac Group 2024 Full Year Results Presentation & Investor Discussion Pack79
80
TERM DEBT ISSUANCE AND MATURITY PROFILE
1
($BN)
Westpac Group 2024 Full Year Results Presentation & Investor Discussion Pack
LONG TERM WHOLESALE FUNDING PROFILE
1 Based on residual maturity and FX spot currency translation. Includes all debt issuance with contractual maturity greater than 13 months excluding US Commercial Paper and Yankee Certificates of Deposit.
Contractual maturity date for Additional Tier 1 capital instruments and callable Tier 2 capital instruments is the first scheduled conversion date or call date for the purposes of this disclosure. Any early
redemption would be subject to prior written approval from APRA, which may or may not be provided. Maturities exclude securitisation amortisation. 2 Charts may not add due to rounding. Data excludes
Term Funding Facility and Funding for Lending Program. 3 Excludes securitisation.
TERM DEBT ISSUANCE
1,2
(%)
49
35
7
6
3
1
AUD
USD
EUR
GBP
NZD
Other
2
15
10
6
48
19
1 year
2 years
3 years
4 years
5 years
>5 years
By program (%)
By currency (%)By tenor
3
(%)
18
12
34
31
35
43
35
42
33
34
28
29
25
28
FY19FY20FY21FY22FY23FY24FY25FY26FY27FY28FY29>FY29
Funding for Lending Programme (NZ)
Term Funding Facility (Aus)
Tier 2 capital
Additional Tier 1 capital
Covered bond
Senior/Securitisation
IssuanceMaturities
64
12
5
13
6
Senior Bonds
Covered Bonds
Additional Tier 1
Capital
Tier 2 Capital
Securitisation
CAPITAL, FUNDING AND LIQUIDITY
6.6
2.02.0
3.0
4.5
5.0
6.5
Westpac
30 September
2024
January 2024
Requirements
January 2026
Requirements
Tier 2LAC
81
LOSS-ABSORBING CAPACITY (LAC)TIER 2 CAPITAL SECURITIES OUTSTANDING (%)
INDICATIVE WHOLESALE FUNDING
COSTS (SPREAD ABOVE 3MTH BBSW)
Westpac Group 2024 Full Year Results Presentation & Investor Discussion Pack
LONG TERM WHOLESALE FUNDING
CAPITAL, FUNDING AND LIQUIDITY
1 Includes Westpac New Zealand Limited (WNZL). WNZL Tier 2 does not count for APRA Tier 2 or LAC requirements. Represents A$ equivalent notional amount using spot FX translation at date of
issue for issuance and spot FX translation at 30 September 2024 for redemptions/maturities. Securities in bullet format profiled to maturity date. Securities in callable format profiled to first call
date. Any early redemption would be subject to prior written approval from APRA, which may or may not be provided. 2 Back book data excludes securitisation and FLP.
LONG TERM WHOLESALE FUNDING BACK BOOK (%)
57
49
69
78
86
38
57
76
90
104
0
50
100
150
1 year2 year3 year4 year5 year
AUD 30-Sep-24AUD 30-Sep-23
USD 30-Sep-24USD 30-Sep-23
79
21
Callable
Bullet
58
28
1
5
4
2
2
USD
AUD Domestic
AUD EMTN
EUR
NZD
JPY
SGD
Tier 2 outstanding by
format
1
(notional amount)
Tier 2 outstanding by currency
1
(notional amount)
By program
2
(%)
By currency
2
(%)
54
23
17
6
Senior bonds
Covered bonds
Tier 2 capital
AT1 capital
0204060
40
31
20
3
3
3
0204060
USD
AUD
EUR
GBP
NZD
Other
SUPPORTING OUR
CUSTOMERS
#1 MOBILE BANKING APP
1
83Westpac Group 2024 Full Year Results Presentation & Investor Discussion Pack
SUPPORTING OUR CUSTOMERS
1 The Forrester Digital Experience Review: Australian Mobile Banking Apps, Q3 2024. 2 Westpac Rewards received the award for Best Overall Loyalty Program in Financial Services at the 2023/2024
Asia Pacific Loyalty Awards. 3 Westpac’s systems and processes may not always be 100% effective and are subject to risks and other factors including those described in ‘Risk Management’ in the
2024 Annual Report and 2024 Risk Factors.
SEAMLESS USER EXPERIENCE
•Empowering self-service features
including dispute a transaction with
digital status tracking
•Push notification and secure messaging
for account management
•Drag and drop functionality for quick,
intuitive transfers
•Natural language search, powered
by AI personalisation
SAFE AND SECURE
3
•Proactive fraud and scam prevention
including Westpac SaferPay
TM
•Enhanced protection from payment
redirection scams and mistaken
payments with Westpac Verify
•Embedded security with biometric
authentication and safety education
prompts
•Fraud alerts via push notification
COMPREHENSIVE FUNCTIONALITY
•Best in class Money Movement and
account management
1
•Bespoke loyalty offers with ShopBack
•Best overall loyalty program
2
with
integrated rewards including Pay
with Points
INSIGHTFUL MONEY MANAGEMENT
•Personalised budgeting features
including Bills Calendar
•Savings Finder helps identify bills or
subscriptions to reduce or cancel
•Comprehensive financial management
solutions such as Net Worth view and
Financial Wellbeing
•Money smarts for children with weekly
spend limit, pocket money, card lock
and parental controls
EVOLVING OUR DIGITAL BANKING EXPERIENCE
84Westpac Group 2024 Full Year Results Presentation & Investor Discussion Pack
SUPPORTING OUR CUSTOMERS
1 Includes expansion of SaferPay to Business and expansion of Dynamic CVV to St.George, Bank SA & BOM. 2 In the 90 days to Sept-24. 3 For consumer credit card customers.
4 Since launch in Jun-24.
Supporting customers
against potential
scams
Westpac Verify,
Westpac SaferPay
TM
and
Dynamic CVC
expansion
1
FRAUD &
SCAMS
>1 million customers
used money
management
features
2
Savings Goals &
Financial Wellbeing
MONEY
MANAGEMENT
Enhanced digital
request for Card Reissue
with live tracking
3
Empowering
customers to digitally
self-serve
SERVICING &
ONBOARDING
Pay
With Points
Australian first with >1
billion points
redeemed
4
PAYMENTS &
TRANSACTIONS
New Westpac Rewards
Hub to explore, redeem
& track rewards
Bringing customers
loyalty & rewards
needs into a new
digital experience
LOYALTY
& REWARDS
356
372
395
412
429
5.48
5.64
5.80
5.92
6.02
2H221H232H231H242H24
Transactions (#m)Customers (#m)
0.37
0.44
0.47
0.51
0.52
43
43
44
50
51
2H221H232H231H242H24
Sales (#m)Sales (%)
4.91
5.21
5.43
5.55
5.63
2H221H232H231H242H24
DIGITAL SALES
1,2
AVERAGE APP SESSIONS PER DAY
1
(#M)
DIGITAL ACTIVITY
1
Westpac Group 2024 Full Year Results Presentation & Investor Discussion Pack
CUSTOMERS CONTINUE TO MIGRATE TO DIGITAL
1 Refer to pg. 118 for definitions. 2 Consumer only.
Up 9%
Up 4%
Up 1%
Up 4%
Up 11%
Up 2%
SUPPORTING OUR CUSTOMERS
85
50
79
95
9696
2H221H232H231H242H24
MORTGAGES PROCESSED ON DIGITAL
ORIGINATION PLATFORM (%)
1 ATM numbers include Westpac Group ATMs, Precinct, ATMx and major bank ATMs.
6.0
2.3
FY19FY24
Westpac ATM withdrawals have reduced
by 62% since 2019
INVESTING IN SUPPORTING
CASH SERVICES
#M, Avg. # of Monthly Withdrawals
PROVIDING CASH SERVICES FOR AUSTRALIAN CUSTOMERS
CHANGING CUSTOMER PREFERENCES
Digital payments have increased by 68%
#M, Avg. # of Monthly Transactions
41.6
70.0
FY19FY24
24
29
Sep-19Sep-24
Westpac spent ~$330m as part of
our commitment to providing
Australians access to cash
29% of ATM withdrawals are
performed by non-Westpac
customers, at no fee
Westpac customers have access to
Australia’s largest fee-free ATM
network at over ~6,600 ATMs
1
Customers can also transact in cash
at over 3,400 locations through
Bank@Post as part of our Australia
Post partnership
Up 23%
SUPPORTING OUR CUSTOMERS
Westpac Group 2024 Full Year Results Presentation & Investor Discussion Pack
86
Westpac ATMs used by other financial
institution customers (%)
COST OF PROVIDING CASH SERVICES
~$330 million
Including the collaborative agreement
to support Armaguard to maintain
cash availability in the community
CONSUMER MFI SHARE
1,2
CUSTOMER SATISFACTION (CSAT)
2
NET PROMOTER SCORE (NPS)
2
Westpac Group 2024 Full Year Results Presentation & Investor Discussion Pack
FRANCHISE
1 Main Financial Institution for Consumer customers. 2 For further details on metric provider see page 118. 3 Customer numbers have been restated. Customers related to businesses sold, held for
sale or in runoff at Sep-24 have been excluded from all periods. 4 Other includes WIB, Westpac Pacific and Platforms customers. 5 New Zealand Consumer. Refer to page 118.
Business
Consumer
Charts may not add due to rounding
12.5%
34.5%
11.7%
16.8%
Peer 1Peer 2Peer 3Westpac
CUSTOMER NUMBERS
3
(#M)
New Zealand
5
10.2
10.2
10.5
1.5
1.5
1.5
0.9
0.8
0.7
12.7
12.5
12.7
Sep-22Sep-23Sep-24
Australian bankingNew ZealandOther
-5
0
5
10
15
Sep-23Dec-23Mar-24Jun-24Sep-24
WBCSt.George Brands
-15
-10
-5
0
5
10
Sep-23Dec-23Mar-24Jun-24Sep-24
WBCSt.George Brands
7.0
7.2
7.4
7.6
7.8
Sep-23Dec-23Mar-24Jun-24Sep-24
WBCSt.George Brands
7.2
7.4
7.6
7.8
8.0
Sep-23Dec-23Mar-24Jun-24Sep-24
WBCSt.George Brands
4
PeersPeers
PeersPeers
SUPPORTING OUR CUSTOMERS
87
9
15
12
34
35
31
23
34
29
22
25
26
14
19
17
Sep-23Mar-24Sep-24
WestpacPeers
61
59
60
72
7474
67
74
70
66
70
72
6666
65
Sep-23Mar-24Sep-24
WestpacPeers
SCAM AND DIGITAL FRAUD DETECTION (%)
2
DYNAMIC CVC USERS
3
FY24 SNAPSHOT
Westpac Group 2024 Full Year Results Presentation & Investor Discussion Pack
PROTECTING CUSTOMERS FROM FRAUD AND SCAMS
1
1 Westpac’s systems and processes may not always be 100% effective and are subject to risks and other factors including those described in ‘Risk Management’ in the 2024 Annual Report and
2024 Risk Factors. 2 Detection rate indicates the percentage of cases Westpac triggers alerts for. 3 Monthly average.
0%
5%
10%
15%
20%
0
5
10
15
20
25
30
35
Average daily users (LHS)
Usage rate of eligible transaction (RHS)
55
71
66
74
65
80
ScamFraud
FY22FY23FY24
SaferPay launched helping protect
customers from scams
Launched scam-safe accord
with other Australian banks
Customer reported scam losses 29%
lower compared to FY23
Top scams driving customer losses:
investment, business email compromise,
romance, threat & penalty and remote access
>50% lower fraud vs
cards with static CVC
SUPPORTING OUR CUSTOMERS
88
,000’s
Sep-20Mar-21Sep-21Sep-24Mar-24Sep-23Mar-23Sep-22Mar-22
IN PARTNERSHIP WITH OPTUS, WESTPAC IS LAUNCHING WESTPAC SAFECALL
89
FEATURES
Westpac Group 2024 Full Year Results Presentation & Investor Discussion Pack
SUPPORTING OUR CUSTOMERS
Westpac Safecall is currently being Piloted by Westpac Staff. Westpac’s systems and processes may not always be 100% effective and are subject to risks and other factors including those
described in ‘Risk Management’ in the 2024 Annual Report and 2024 Risk Factors.
Boosting customer trust and
helping reduce scams and fraud
Registered customers will receive
verified branded in-app calls
Market leading in Australia
90
SAFERPAY
•Prompts customers to provide more
information for high scam
risk transactions
•Identifies potential scams using Artificial
Intelligence
•High scam risk transactions blocked
•Challenged over 200k transfers; customers
abandoned $150m in payments
•Averted $40m in customer scam losses
in FY24
VERIFY
•Payee name verification
•Alerts customers to potential scams
through risk indicators when adding new
payees in digital banking
•Prevents more than 400 “fat-finger”/error
payments per day
•Averted $1.7m in customer scam losses
since launching in June 2024
DYNAMIC CVC – ALL BRANDS
•Distribution of dynamic CVC across
St.George, BSA & BOM
•Generates new CVC every 24 hours
•~50% lower fraud than a static CVC
•Average daily users ~29.8k
•Usage rate of eligible transactions 17%
Westpac Group 2024 Full Year Results Presentation & Investor Discussion Pack
ENHANCING BANKING PROTECTION FOR CUSTOMERS
SUPPORTING OUR CUSTOMERS
Westpac’s systems and processes may not always be 100% effective and are subject to risks and other factors including those described in ‘Risk Management’ in the 2024 Annual Report and 2024
Risk Factors.
Jan-23Mar-23May-23Jul-23Sep-23Nov-23Jan-24Mar-24May-24Jul-24Sep-24
Number of casesNet customer loss
Introduction of
SaferPay
Enhancement of Westpac
Verify to digital channel
91
INVESTED OVER $100M IN DETECTION AND PREVENTION MEASURES SINCE FY21, SAVING CUSTOMERS OVER $630M IN
FRAUD AND SCAM LOSSES
Westpac Group 2024 Full Year Results Presentation & Investor Discussion Pack
BROAD SUITE OF SECURITY FEATURES DRIVING DOWN CUSTOMER LOSSES
Westpac’s systems and processes may not always be 100% effective and are subject to risks and other factors including those described in ‘Risk Management’ in the 2024 Annual Report and 2024
Risk Factors.
Introduction of
Westpac Verify
Introduction of
cryptocurrency blocks
‘Callstop’ initiative launched and
expanded in partnership with telcos
SUPPORTING OUR CUSTOMERS
Biometric onboarding reduces
identity theft, fraud and
promotes digital usage
Saved $15m in averted fraud
losses in FY24
Real-time blocking of
questionable online merchants
Saved $117m for 1.2 million
customer scam incidences in FY24
Advanced customer behavioural
tools combatting remote
access scams
Saved customers $30m in averted
scam losses FY24
SYSTEM SECURITY
DATA
Westpac Group 2024 Full Year Results Presentation & Investor Discussion Pack
CYBER SECURITY – A LAYERED DEFENCE
No system can be 100% effective, systems are susceptible to human error and significant third-party risks. Cyber threats are continually evolving. Information should be read in conjunction with
the Annual Report FY24 pages 25 and 46.
EMPLOYEES
Controls underpin who we hire; how we grant access;
and how we monitor system use
SUPPLIERS
Security reviews, limited access to systems and data,
and continual performance monitoring
SYSTEM SECURITY
Integrated approach to security of our systems, e.g.
design reviews, patching and secure development
CUSTOMERS
Dedicated controls to help protect customers from
fraud, including multi-factor authentication
CORE SECURITY
Core security capabilities across all systems, e.g.
malware prevention, firewalls, email security
MONITORING, INTELLIGENCE AND NETWORKS
24/7 monitoring of attacks and control weaknesses.
Threat detection supported by cyber threat
intelligence and information sharing partnerships
MONITORING, CYBER INTELLIGENCE & PEER NETWORKS
SUPPORTING OUR CUSTOMERS
92
SUSTAINABILITY
SUSTAINABILITY
SUSTAINABILITY AND CLIMATE STRATEGY
These sustainability pages contain ‘forward-looking statements’ and statements of expectation reflecting Westpac’s current views on future events. They are subject to change without notice and certain risks,
uncertainties and assumptions which are, in many instances, beyond its control. Please refer to the disclaimer at the back of this pack. Details on our commitments, targets and other supporting information is
in our 2024 Annual Report, Climate Report and Sustainability Index and Datasheet. See website for more information on our sustainability strategy
Westpac Group 2024 Full Year Results Presentation & Investor Discussion Pack94
THEMES
OBJECTIVES
PILLAR
OUR PURPOSE
Support in good
times and bad
Simpler, safer bank
Creating better futures together
Customer Easy
Enhance financial
inclusion
and equality
Strengthen data
security and
protection
Action on climate
and nature
Expert
Become
a net-zero,
climate
resilient bank
Become
a nature
positive
bank
Equitable and
inclusive society
Advocate
Respect
and advance
human rights
Enable
diversity
and inclusion
563124
Net-zero, climate resilient
operations
Supporting customer’s transition to
net-zero and to build their climate
resilience
Collaborate for impact on initiatives
towards net-zero and climate
resilience
THREE AREAS OF
CLIMATE ACTION
Human Rights Position
Statement and Action Plan
2024 Sustainability
Index and Datasheet
2024 Annual
Report
Reports available at westpac.com.au/sustainability
Other sustainability positions and disclosures include
Modern Slavery Statement
2023 Natural Capital Position Statement
New Zealand – Sustainability and Climate Reports
Sustainable Finance Framework
2024 Climate Methodologies Supplement
2024 Climate Report
Refer to our Climate Methodologies Supplement for details of the methodologies for estimating our operational emissions and our Group financed emissions.
OUR CARBON FOOTPRINT
95
WE MUST UNDERSTAND OUR CARBON FOOTPRINT SO WE CAN TAKE ACTION WHERE IT MATTERS MOST
Westpac Group 2024 Full Year Results Presentation & Investor Discussion Pack
SUSTAINABILITY
1 Sectors in our financed emissions analysis are based on ANZSIC codes. These sector definitions differ from those used for: (i) our 2030 emission reduction targets in line with our NZBA
commitment; and, (ii) our reporting of Group Exposure by Sector included in our Climate Report and Sustainability Index and Datasheet.
Estimated FY23 financed emissions
1
(% of total)
Chart does not add to 100% due to rounding
Scope 1: Direct emissions from
controlled facilities, including fleet
fuels, refrigerants, gas, diesel, LPG.
6,262 <0.16,559
Scope 3 financed emissions
:
Indirect emissions related to our
lending. Share of customers’
scope 1 & 2 emissions.
Not
Reported
>99
26.2
MtCO
2
-e
Scope 2
: Indirect emissions
(market-based) from the generation
of energy we have purchased,
including purchased electricity.
<0.12,303 14,489
Scope 3 upstream emissions
:
Indirect emissions related to
selected sources from our
operations and supply chain.
<0.557,655 61,044
Greenhouse gas (GHG)
emissions by source (tCO
2
-e)
% of
total
FY24
FY23
28%
19%
14%
12%
6%
4%
4%
3%
3%
1%
1%
1%
1%
Agriculture,
forestry & fishing
Utilities
Manufacturing
Residential
Mortgages
Trade
Mining
Transport & storage
Services
Commercial
Real Estate
Accommodation,
cafes & restaurants
Construction
Finance & insurance
Property services &
business services
FY23 ABSOLUTE
SCOPE 1 & 2
FINANCED EMISSIONS:
26.2 MtCO
2
-e
Change in emissions from
baseline year
3
(%)
Westpac sectorFY22FY23
2030 Target
Implied % change
Power generation
(12)(23)
(62)
Cement production
0(5)
(14)
Upstream Oil and Gas
(18)(45)
(23)
Thermal coal mining
(23)(81)
(100)
Aviation (passenger aircraft operators)
(18)(45)
(60)
Steel production
Given the small number of customers, our target %, baseline, and progress are not disclosed.
Aluminium
Commercial Real Estate (Offices)
n/a(18)
(59)
Residential Real Estate (Australia)
n/a(11)
(56)
Australia Beef and Sheep
44
(9)
Australia Dairy
(7)(8)
(10)
New Zealand Beef and Sheep
(1)(4)
(9)
New Zealand Dairy
4(7)
(10)
PROGRESS ON OPERATIONAL EMISSIONS TARGETS
1
96
PROGRESS ON OUR NZBA SECTOR TARGETS
2
13 targets in all 9 NZBA emissions-intensive sectors
Westpac Group 2024 Full Year Results Presentation & Investor Discussion Pack
OUR CLIMATE TARGETS
SUSTAINABILITY
1 For further details on our operational emissions and targets, see our Sustainability Index and Datasheet. 2 For further details on our NZBA sector targets, refer to our 2024 Climate Report and
2024 Climate Methodologies Supplement. 3 Baseline year for Commercial Real Estate and Residential Real Estate is 2022. Baseline year for Aluminium is 2023. Baseline year for all other NZBA
sector targets is 2021.
Reduction in emissions from 2021 baseline (%)FY23FY242025 Target2030 TargetProgress
Scope 1 and 2 emissions (market-based)
(66)(86)
(64)(76)Surpassed 2030 target
Scope 3 (upstream) emissions
(38)(41)
NA(50)On track for 2030 target
•84% of customers had a public climate transition plan.
•16% of customers without public climate transition
plans were private companies.
WHERE CUSTOMERS HAD A PUBLIC CLIMATE TRANSITION PLAN,
FINDINGS FROM OUR TRANSITION PLAN ASSESSMENTS INCLUDED
•66% had long-term net-zero GHG targets covering
at least scope 1 and 2.
•Challenges in setting longer term targets include
uncertainties around grid decarbonisation, industry
policies and availability of low-carbon fuels.
•92% had interim (approx 5- 10 year) scope 1 and 2
GHG targets.
•Around 40% of customers have set an interim
(approx 5- 10 year) scope 3 GHG target.
ENGAGING WITH CUSTOMERS ON THE ESG TOPICS THAT MATTER MOST TO THEM
97Westpac Group 2024 Full Year Results Presentation & Investor Discussion Pack
SUSTAINABILITY
6%
24%
14%
12%
9%
10%
22%
Agriculture
Energy
Property, Construction
& Health
Mining & Metals
Utilities & Infrastructure
Transport
Manufacturing
3%
Consumer & Retail
150+
CUSTOMERS
ENGAGED
•Discussing the requirements of our Sustainable Farm Loan with
New Zealand agricultural customers.
•Explaining how we are considering natural capital.
•Engaged over 120 business customers in the Commercial Real Estate
sector to identify opportunities to support their progress.
FY24 HIGHLIGHTSINSTITUTIONAL ENGAGEMENT CONTINUED
INSTITUTIONAL CUSTOMERS ENGAGED ON
CLIMATE TRANSITION PLANS BY SECTOR (%)
•Engaged with 150+ institutional customers on their climate transition
plans.
98
OTHER CLIMATE-RELATED
OPPORTUNITIES
3
•Expanded financing of renewable energy
to 87% of our lending to electricity
generation.
•Provided $53m for 1,198 loans for EV/Hybrid
vehicles in Australia.
•Westpac NZ awarded the INFINZ 2024
Corporate ESG Award.
BECOMING THE TRANSITION PARTNER OF CHOICE
Our Sustainable Finance Framework (Framework) defines how we classify sustainable finance
transactions as Green, Transition, Social or Sustainability. The Framework was accompanied by new
2030 targets for lending and bond facilitation.
FY24 HIGHLIGHTS
•Supported the Australian Office of
Financial Management as Joint Lead
Manager, with their 10-year $7bn Green
Treasury Bond.
•Launched Sustainable Upgrades Home
and Investors Loan – for energy efficient
or climate resilient upgrades.
•Joined the Housing Australia Home
Guarantee Scheme, writing $5bn in loans.
•43% of NZ agribusiness term lending now
on sustainable loans encouraging farm
sustainability and resilience.
•Launched Sustainable Equipment Finance
Loan in NZ, to help purchase more efficient
and sustainable equipment.
Westpac Group 2024 Full Year Results Presentation & Investor Discussion Pack
SUSTAINABLE FINANCE AND OTHER CLIMATE-RELATED OPPORTUNITIES
SUSTAINABILITY
1 TCE is the sum of the committed direct lending and other committed facilities. For this purpose, TCE excludes pre settlement risks, secondary market trading and underwriting committed
exposures. Sustainable Finance TCE that qualify for our targets must meet the requirements of our Sustainable Finance Framework - available on our website. 2 Bond facilitation target and progress is
measured as the cumulative sum of our proportionate share of qualifying bonds facilitated from 1 Oct-21. 3 Includes green, social, sustainability loans that have not been assessed under our Sustainable
Finance Framework.
BOND FACILITATION
2
(CUMULATIVE VALUE $BN)
LENDNG (TCE
1
AT PERIOD END $BN)
8.0
9.2
2.2
7.6
8.9
12.2
0.0
Sep-23
0.0
Sep-24Sep-30
19.1
29.0
55.0
2.8
1.7
2.5
1.0
3.0
2.4
Sep-22
0.1
Sep-23Sep-24Sep-30
4.0
8.8
13.7
40
Green
Transition
Social
Sustainability
Target
GreenSocialSustainabilityTarget
13%
17%
18%
5%
18%
11%
11%
Power Generation
4%
Transport
Commercial
Real Estate
Residential Mortgages
(AU)
Healthcare
2%
Education
Other
Labelled
Lending
New Zealand (Agri)
New Zealand (non-Agri)
LENDING BY SECTOR (%)
BOND FACILITATION BY COUNTRY (%)
$28.7bn
72%
28%
Australia
New Zealand
$13.7bn
+52%
0.2
OUR PEOPLE – STRENGTHENING INCLUSION, DIVERSITY AND WELLBEING
99
5% average pay equity difference
by organisational level
3
29.3% median gender pay gap
Focus on reducing our gender pay gap
by improving female representation in key roles,
supported by a dedicated gender strategy and
targets
Targeted initiatives and programs:
•Illuminate program supporting 82 aspiring
female leaders through General Manager
sponsorship
•Women in Tech EmPOWERUP return
to work program
•RISE project progressing careers for
cultural diversity
•Advance program for women with disability
Westpac Group 2024 Full Year Results Presentation & Investor Discussion Pack
PEOPLE
1 40% women, 40% men and 20% of any gender. Westpac Board includes CEO. Executive team excludes CEO. 2 Senior leadership includes executive team, general managers and their direct
reports (excluding administrative or support roles). 3 5% for 8 of 9 levels below Group Executive (6% at level 3); measured on base salary by organisational job level. 4 At FY24. Our Voice+ survey
includes McKinsey's Organisational Health Index – benchmarking Westpac’s organisational health relative to global standards.
STRENGTHENING GENDER
DIVERSITY
MEASURING
ORGANISATIONAL HEALTH
Appointed a Chief Mental Health Officer in
2018 to oversee Groupmental health
strategy
Mental Health Workplace Factors
Reviewprogram assessing and addressing
psychosocial risks at division level in FY24
10 Employee Advocacy Groups supporting
diversity and inclusion
FOSTERING AN INCLUSIVE CULTURE
Leadership development – Inclusive
Leadership training for allpeople leaders
(3,000+ completed), LGBTQ+ Executive
Fellowship participation
Diversity, Equity and Inclusion initiatives –
Employee Advocacy Group (EAGx) event and
expo with 4,000+ employees participating,
delivered Leading Culturally Diverse Teams
training for 60 leaders, ongoing partnership
with John Yu Fellowship
Upstander initiative expanded – to speak up
and act against racism and discrimination,
launched in Papua New Guinea and Fiji
GROWING INDIGENOUS
REPRESENTATION
New initiatives to increase representation –
Echo Elevate and Coaching for leaders
Mobtech – non-traditional pathway for careers
in tech
MEASURING
ORGANISATIONAL HEALTH
Organisational Health Index score
4
FEMALES %SEP-24TARGETPROGRESS
Westpac Board4040:40:20
1
✓
Executive Team5040:40:20
1
✓
General Managers3940 +/-2
✓
Senior Leadership4950 +/-2
2
✓
Westpac workforce5450
✓
of Australian workforce
identify as Aboriginal
and/or Torres Strait
Islander (Target .90% by
FY24 and 1.5% by Sep-25)
FY24 TargetFY23 Target
0.96%
1.08%
FY231H24
FY24
70%
74%
75%75%
80%
Sep-20Sep-21Sep-22Sep-23Sep-24
SEGMENT RESULTS
1,084
1,058
90
18
40
1,126
(57)
(23)
2H231H24Net interest
income
Non-interest
income
Operating
expenses
Impairment
charges
Tax and NCI2H24
101
NET PROFIT ($M)
Key financial metrics ex Notable Items
2H231H242H24
Change
on 1H24
Pre-provision profit ($m)
1,5691,6611,7123%
Average interest-earning assets ($bn)
438 446 4542%
Net interest margin (%)
1.76%1.69%1.70%1 bps
Expense to income (%)
57.0%58.7%58.6%(15 bps)
Customer deposit to loan ratio (%)
62.6%64.0%65.5%159 bps
Mortgage 90+ day delinquencies (%)0.86 1.061.126 bps
CONSUMER
CONSUMER 2H24 PERFORMANCE
CONSUMER
1 Australian consumer and business customers who have had an authenticated session (including Quickzone) on Westpac Group digital banking platforms in the prior 90 days. 2 See appendix
page 118. 3 Includes all points of presence including Advisory, Community Banking Centres and Kiosks. Co-located branches are considered two points of presence.
Up 6%
AIEA up 2%, NIM up 1bp
Seasonality of employee costs,
higher wages, salary and
supplier costs
Higher CAP from lending
portfolio credit metrics
deterioration
Key operating metrics
2H231H242H24
Change
on 1H24
Active digital banking customers
1
(#m)5.805.926.022%
Main financial institution
2
(%)16.116.616.81%
NPS (rank)
2
#3#3#3-
Branches
3
(#)
644637
626(11)
Co-location branches (#)
8299
11112
Westpac-owned ATMs (#)
879846
810(36)
Westpac Group 2024 Full Year Results Presentation & Investor Discussion Pack
102
NET PROFIT ($M)
BUSINESS AND WEALTH 2H24 PERFORMANCE
BUSINESS AND WEALTH
1 Refer page 118 for definitions. 2 Includes EFTPOS Core Products (EFTPOS Air, EFTPOS Flex, EFTPOS Now, EFTPOS Connect and Open Loop Transit). 3 Pensions outflows are total outflows from
pension accounts; Net flows including pension outflows BT Panorama net flows were $0.9b for the 6 months to Sep-24.
Up 1%
Key financial metrics ex Notable Items
2H231H242H24
Change
on 1H24
Pre-provision profit ($m)
1,7291,7691,741(2%)
Average interest-earning assets ($bn)
96.898.0101.33%
Net interest margin (%)
5.305.345.373bps
Expense to income (%)
42.141.544.0252bps
Customer deposit to loan ratio (%)
147.1145.1141.5(362bps)
Stressed exposures to TCE (%)
5.465.525.564bps
Key operating metrics
2H231H242H24
Change
on 1H24
Digital sales
1
(%)353535Flat
Business lending time to decision (days)9.57.79.0(1.3)
Net loans ex. Auto ($bn)91.594.0100.06%
Deposits ($bn)140.5140.6144.33%
New Merchants points of presence
(‘000)
2
12.212.823.382%
Panorama net flows ex pension
3
($bn)1.92.13.254%
982
1,175
106
48
1,181
(20)
(114)
(14)
2H231H24Net interest
income
Non-interest
income
Operating
expenses
Impairment
charges
Tax and NCI2H24
Westpac Group 2024 Full Year Results Presentation & Investor Discussion Pack
AIEA up 3%,
NIM increased 3bps
Higher salary and wages, seasonality
of employee costs and increased
investment spend
103
ACTIVE ADVISERS ON BT PANORAMA (#)
6,142
6,028
5,945
6,012
5,936
Sep-22Mar-23Sep-23Mar-24Sep-24
MANAGED ACCOUNTS FUA ON BT PANORAMA ($M)
11,272
13,675
15,492
18,683
21,294
Sep-22Mar-23Sep-23Mar-24Sep-24
FUA ON BT PANORAMA ($M)
95,891
102,068
102,872
113,328
118,593
Sep-22Mar-23Sep-23Mar-24Sep-24
NET FLOWS EXCLUDING PENSION
OUTFLOWS
3
ON BT PANORAMA ($M)
2,071
1,169
1,850
2,066
3,184
Sep-22Mar-23Sep-23Mar-24Sep-24
BT PANORAMA
BUSINESS AND WEALTH
1 Australian Wealth Management Awards (May 24). 2 Investment Trends Adviser Tech Needs Report (June 24). 3 Pensions outflows are total outflows from pension accounts; Net flows including
pension outflows BT Panorama net flows were $0.9b for the 6 months to Sep-24. 4 Investment Trends Platform Competitive Analysis & Benchmarking Report 2018, 2019, 2020, 2021, 2022 and 2023
(released Feb’ 24). 5 Activam Impact awards (Sep’ 24). See https://www.bt.com.au/about-bt/bt-financial-group/overview/awards.html for more awards.
Up 37%
Up 14%
Flat
Down 1%
Up 72%
Up 54%
Up 15%
Up 5%
Winner of Platform
of the Year Award
1
Awarded Best Client Portal for the
sixth consecutive year
4
Winner of Adviser satisfaction with mobile access
for clients: Wrap Platform
2
Managed Accounts (SMA/MDA) Offering of the Year –
BT managed accounts
5
Westpac Group 2024 Full Year Results Presentation & Investor Discussion Pack
644
681
60
82
686
(67)
(47)
(23)
2H231H24Net interest
income
Non-interest
income
Operating
expenses
Impairment
charges
Tax and NCI2H24
104
NET PROFIT ($M)
Key financial metrics ex Notable Items
2H231H242H24
Change
on 1H24
Pre-provision profit ($m)9941,047993(5%)
Average interest-earning assets ($bn)105.3117.9126.67%
Net interest margin (%)1.931.851.82(3bps)
Expense to income ratio (%)40.940.443.2284bps
Net loans ($bn)92.693.0100.68%
Customer deposit to loan ratio (%)125.4124.0119.1(large)
Stressed exposures to TCE (%)0.580.630.7613bps
Key operating metrics
2H231H242H24
Change
on 1H24
Net interest margin ex. Markets (%)2.142.082.135bps
Lending and deposit revenue
($m)
1,2071,2721,2891%
Sales and risk management income ($m)452455391(14%)
Revenue per average FTE ($’000)612637617(3%)
INSTITUTIONAL 2H24 PERFORMANCE
WESTPAC INSTITUTIONAL BANK
AIEA up 7% and 5bps
increase in NIM ex. Markets
Increase in front-line staff
to support growth and
higher investment
Up 1%
Westpac Group 2024 Full Year Results Presentation & Investor Discussion Pack
Lower sales and risk
management income from
lower rates and FX trading
535
477
77
17
21
19
578
(33)
2H231H24Net interest
income
Non-interest
income
Operating
expenses
Impairment
charges
Tax and NCI2H24
105
NET PROFIT ($M)
NEW ZEALAND 2H24 PERFORMANCE
1
NEW ZEALAND
1 In NZ$ unless otherwise noted. 2 Digital active customers have been restated due to a change in definition.
NIM up 12bps
Productivity initiatives and timing of
investment spend partly offset by higher
wages and vendor costs.
Key financial metrics ex Notable Items
2H231H242H24
Change
on 1H24
Pre-provision profit (NZ$m)73969480616%
Average interest-earning assets ($bn)118119119-
Net interest margin (%)2.142.112.2312bps
Expense to income (%)47.350.045.5(450bps)
Customer deposit to loan ratio (%)80.478.278.1(11bps)
Stressed exposures to TCE (%)1.491.551.7318bps
Mortgage 90+ day delinquencies (%)0.330.470.492bps
Key operating metrics
Sep-23Mar-24Sep-24
Change
Mar-24
Customers (#m)1.511.511.51-
Digital active customers (#m)
2
0.850.860.871%
Branches (#) 112112106(6)
ATMs (#) 413407385(22)
Westpac Group 2024 Full Year Results Presentation & Investor Discussion Pack
Up 21%
59%
23%
18%
0.7
99.3
100.8
0.6
102.1
Sep-23Mar-24ConsumerBusinessSep-24
79.8
78.8
0.7
0.279.7
Sep-23Mar-24ConsumerBusinessSep-24
36
39
38
40
21
20
20
19
23
21
21
21
80
80
79
80
Mar-23Sep-23Mar-24Sep-24
Term depositsSavingsTransaction
106
NET LOANS (NZ$BN)CUSTOMER DEPOSITS (NZ$BN)
LOANS (NZ$BN) % OF TOTAL
65
66
67
68
1
1
1
1
32
33
33
33
Mar-23Sep-23Mar-24Sep-24
MortgagePersonalBusiness
CUSTOMER DEPOSITS (NZ$BN) AND % OF TOTAL
1
NEW ZEALAND BALANCE SHEET
NEW ZEALAND
98
99
101
Up 1%Up 1%
102
67%
1%
32%
BusinessHousehold
Institutional
Westpac Group 2024 Full Year Results Presentation & Investor Discussion Pack
ECONOMICS
108
KEY ECONOMIC INDICATORS
20232024Calendar Years
Q2Q3Q4Q1Q2Q3EQ4F202220232024F2025F
WorldGDP
1
-------3.53.23.33.3
AustraliaGDP
2
1.92.11.61.31.01.21.52.41.61.52.4
Unemployment – end period3.63.73.93.94.14.24.33.53.94.34.6
CPI headline – year end6.05.44.13.63.82.92.67.84.12.63.6
Interest rates – cash rate4.104.104.354.354.354.354.353.104.354.353.35
New ZealandGDP
2
1.5-0.60.00.5-0.5-0.30.02.20.00.02.3
Unemployment – end period3.63.94.04.44.65.05.33.44.05.35.5
Consumer prices6.05.64.74.03.32.22.17.24.72.12.0
Interest rates – official cash rate5.505.505.505.505.505.254.254.255.504.253.50
KEY ECONOMIC INDICATORS
202220232024F2025F
AustraliaCredit growth
Total – year end7.84.85.75.7
Housing – year end6.54.25.25.4
Business – year end11.96.57.27.0
New ZealandCredit growth
Total – year end4.62.23.04.2
Housing – year end4.43.03.75.4
Business – year end5.40.61.92.0
PRIVATE SECTOR CREDIT GROWTH (% ANN)
AUSTRALIAN AND NEW ZEALAND ECONOMIC FORECASTS – (%) AT 1 NOVEMBER 2024
ECONOMICS
Sources: RBA, Statistics NZ, Westpac Economics.
1 Year average growth rates. 2 Through the year growth rates.
Sources: RBA, Westpac Economics.
Sources: IMF, RBA, Statistics NZ, Westpac Economics
-8
-4
0
4
8
12
16
Sep-10Sep-12Sep-14Sep-16Sep-18Sep-20Sep-22Sep-24
Total credit Australia
Housing Australia
Business Australia
Total credit New Zealand
Westpac
f’casts
% ann
Westpac Group 2024 Full Year Results Presentation & Investor Discussion Pack
-20
-15
-10
-5
0
5
10
15
20
25
30
35
40
Oct-16Oct-17Oct-18Oct-19Oct-20Oct-21Oct-22Oct-23Oct-24
%
rate cutsrate hikes
109
DWELLING PRICES (%, 3 MONTH ANNUALISED)
DWELLING PRICES (%) – (TO OCT-24)
Capital cityPop’nLast 3 mths Last 12 mths Last 5 years
Sydney5.5mUp 0.1%Up 3.7%Up 37.8%
Melbourne5.2mDown 0.8%Down 1.9%Up 14.3%
Brisbane2.7mUp 2.4%Up 13.0%Up 71.2%
Perth2.3mUp 4.1%Up 22.6%Up 79.4%
DWELLING PRICES (ANNUAL %)
Capital cityAvg*2021202220232024F2025F
Sydney
5.926.9
-11.411.354
Melbourne
4.416.1
-7.14.103
Brisbane
6.631.5
–1.913.7123
Perth
4.313.9
4.216.2204
Australia
5.523.0-6.610.164
AUSTRALIAN HOUSING MARKET – PRICES UPTURN MODERATES
ECONOMICS
Sources: CoreLogic, Westpac Economics* Average last 10yrs. Sources: CoreLogic, Westpac Economics
Sources: CoreLogic, Westpac Economics
Macro-
prudential
measures
2019 election
COVID-19
‘Delta’
Macro-prudential
measures
Westpac Group 2024 Full Year Results Presentation & Investor Discussion Pack
110
MONTHLY HOUSE SALES AND PRICES (% YR)
-20
-10
0
10
20
30
40
0
2,000
4,000
6,000
8,000
10,000
12,000
14,000
2004200720102013201620192022
Sales
%YR
Sales (lhs)House prices (rhs)
DWELLING PRICES (INDEX)
750
1250
1750
2250
2750
750
1250
1750
2250
2750
200720092011201320152017201920212023
AucklandCanterbury
WellingtonOther regions
IndexIndex
DWELLING PRICES
-20
-10
0
10
20
30
40
0
500
1000
1500
2000
2500
3000
20102012201420162018202020222024
Annual growth (right axis)
Level (left axis)
DWELLING PRICES (%) – (TO SEP-24)
Capital cityPop’nLast 3 mths Last 12 mths Last 5 years
Auckland1.7mFlatDown 2%Up 17%
Wellington0.6mDown 2%Down 2%Up 17%
Canterbury0.7mFlatUp 3%Up 49%
Nationwide5.3mDown 1%Down 1%Up 27%
NEW ZEALAND HOUSING MARKET – ACTIVITY HAS STABILISED, STILL SUBDUED
ECONOMICS
Sources: REINZ, Westpac Economics.Sources: CoreLogic, REINZ, Westpac Economics.
Source: REINZSources: REINZ, Westpac Economics
Forecast
(Annual %)
Ave. past
10 years
2021202220232024F2025F
Nationwide
7%+26%-13%-1%-1%+8%
%YR
Westpac
forecasts
Index = 1000 in 2010
Westpac Group 2024 Full Year Results Presentation & Investor Discussion Pack
CONSUMER SPEND AND INCOME GROWTH
1
111
SPENDING: ANNUAL GROWTH BY AGE AND MORTGAGEINCOME: ANNUAL GROWTH AND TAX BOOST BY AGE
Westpac Group 2024 Full Year Results Presentation & Investor Discussion Pack
ECONOMICS
1 Source: Westpac DataX, Sep-24 quarter compared to Sep-23 quarter. Data compiled from a sample of Westpac and St.George Bank consumer customers on the Eastern Seaboard. Spending has
been seasonally adjusted using the US Census Bureau X-13 ARIMA process. Income refers to salary and government income paid into transaction accounts and does not include property, interest
or other income.
0%
1%
2%
3%
4%
5%
6%
7%
8%
25-3435-4445-5455-6465+
TotalNo MortgageMortgage
0%
1%
2%
3%
4%
5%
6%
7%
8%
25-3435-4445-5455-6465+
Base incomeStage 3 tax benefit
BUSINESS CASH FLOW CONDITIONS BY INDUSTRY
112
-8-6-4-20246
Agriculture
Recreation Services
Accommodation, Cafes & Restaurants
Wholesale Trade
Business Services
Construction
Healthcare
Transport & Storage
Retail Trade
Personal Services
Property & Property Services
Manufacturing
Education
Westpac Group 2024 Full Year Results Presentation & Investor Discussion Pack
ECONOMICS
1 Source: Westpac Group, Macrobond.
DIVIDE BETWEEN INDUSTRIES CONTINUES TO GROW
1
Income to expense (including debt servicing costs) ratio, annual % change
APPENDIX
APPENDIX 1: NET PROFIT EX NOTABLE ITEMS
1
114
$m2H231H242H24
Change
2H24 – 1H24 (%)
Net interest income9,2129,3519,5652
Non-interest income1,4591,4651,382(6)
Net operating income10,67110,81610,9471
Expenses(5,244)(5,395)(5,549)3
Pre-provision profit5,4275,4215,398(0)
Impairment charges(258)(362)(175)(52)
Tax and non-controlling interests (NCI)(1,624)(1,553)(1,616)4
Net profit3,5453,5063,6073
APPENDIX
1 For further information refer to Westpac’s 2024 Full Year Results Announcement.
Westpac Group 2024 Full Year Results Presentation & Investor Discussion Pack
($m)
Net profit
after tax
Hedging
Notable
Items
Net profit
excluding
hedging
Notable
Items
2
Other Notable
Items
3
Net profit
excluding
Notable
Items
4
FY24
Net profit
excluding
Notable
Items &
impact of
business sold
FY23
Net profit
excluding
Notable
Items &
impact of
business sold
% change
FY24-FY23
Net interest
income
18,753(163)18,916-18,91618,91618,4143%
Non-interest
income
2,835(12)2,847-2,8472,8472,988(5%)
Net operating
income
21,588(175)21,763-21,76321,76321,4022%
Expenses(10,944)-(10,944)-(10,944)(10,944)(10,278)6%
Pre-provision
profit
10,644(175)10,819-10,81910,81911,124(3%)
Impairment
charges
(537)-(537)-(537)(537)(648)(17%)
Tax and non-
controlling
interests (NCI)
(3,117)52(3,169)-(3,169)(3,169)(3,239)(2%)
Net profit6,990(123)7,113-7,1137,1137,237(2%)
APPENDIX 2: FY24 NOTABLE ITEMS
1
APPENDIX
1 For further information refer to Westpac’s 2024 Full Year Results Announcement. 2 Referred to as Cash earnings in previous periods. 3 Other Notable Items include provisions for remediation,
litigation, fines and penalties; impact from asset sales and revaluations; asset write-downs and restructuring costs. 4 Referred to as Cash earnings excluding Notable Items in previous periods.
Westpac Group 2024 Full Year Results Presentation & Investor Discussion Pack
115
Impaired
exposures
Includes exposures that have deteriorated to the point where full collection of
interest and principal is in doubt, based on an assessment of the customer’s
outlook, cash flow, and the net realisation of value of assets to which recourse
is held:
•Facilities 90 days or more past due, and full recovery is in doubt: exposures
where contractual payments are 90 or more days in arrears and the net
realisable value of assets to which recourse is held may not be sufficient to
allow full collection of interest and principal, including overdrafts or other
revolving facilities that remain continuously outside approved limits by
material amounts for 90 or more calendar days;
•Non-accrual facilities: exposures with individually assessed impairment
provisions held against them, excluding restructured loans;
•Restructured facilities: exposures where the original contractual terms have
been formally modified to provide for concessions of interest or principal for
reasons related to the financial difficulties of the customer;
•Other assets acquired through security enforcement (includes other real
estate owned): includes the value of any other assets acquired as full or
partial settlement of outstanding obligations through the enforcement of
security arrangements; or
•Any other facilities where the full collection of interest and principal is
indoubt.
Stressed
exposures
Watchlist and substandard, non-performing not impaired, and impaired
exposures
Total committed
exposures (TCE)
Represents the sum of the committed portion of direct lending (including funds
placement overall and deposits placed), contingent and pre-settlement risk
plus the committed portion of secondary market trading and underwriting risk
Watchlist and
substandard
Loan facilities where customers are experiencing operating weakness and
financial difficulty but are not expected to incur loss of interest or principal
>90 days
past due
Includes facilities less than 90 days past due and those credit exposures, that are
in default, but where it is expected that the full value of principal and accrued
interest can be collected, generally by reference to the value of security held
90+ days
past due
Includes facilities 90 days or more past due, and those credit exposures that are
in default, but where it is expected that the full value of principal and accrued
interest can be collected, generally by reference to the value of security held
Provision for
expected credit
losses
Expected credit losses (ECL) are a probability-weighted estimate of the cash
shortfalls expected to result from defaults over the relevant time frame. They are
determined by evaluating a range of possible outcomes and taking into account
the time value of money, past events, current conditions and forecasts of future
economic conditions
Collectively
assessed
provisions (CAP)
CAP for ECL under AASB 9 represent the ECL which is collectively assessed in
pools of similar assets with similar risk characteristics. This incorporates forward
looking information and does not require an actual loss event to have occurred
for an impairment provision to be recognised
Individually
assessed
provisions (IAP)
Provisions raised for losses on loans that are known to be impaired and are
assessed on an individual basis. The estimated losses on these impaired loans is
based on expected future cash flows discounted to their present value and, as
this discount unwinds, interest will be recognised in the income statement
Stage 1: 12 months
ECL – performing
For financial assets where there has been no significant increase in credit risk
since origination a provision for 12 months ECL is recognised. Interest revenue is
calculated on the gross carrying amount of the financial asset
Stage 2: Lifetime
ECL – performing
For financial assets where there has been a significant increase in credit risk since
origination but where the asset is still performing a provision for lifetime ECL is
recognised. Interest revenue is calculated on the gross carrying amount of the
financial asset
Stage 3 Lifetime
ECL – non-
performing
For financial assets that are non-performing a provision for lifetime ECL is
recognised. Interest revenue is calculated on the carrying amount net of the
provision for ECL rather than the gross carrying amount
APPENDIX 3: DEFINITIONS – CREDIT QUALITY
116Westpac Group 2024 Full Year Results Presentation & Investor Discussion Pack
APPENDIX
SEGMENTS
Consumer
Consumer provides banking products and services, including mortgages,
credit cards, personal loans, and savings and deposit products to Australian
retail customers
Business and Wealth
Business and Wealth serves the banking and wealth needs of Australian
customers, including small business, Agribusiness and Commercial
businesses
WIB
Westpac Institutional Bank (WIB) provides a broad range of financial
products and services to corporate, institutional and government customers
Westpac NZ
Westpac New Zealand provides banking, wealth and insurance products
and services for consumer, business and institutional customers in New
Zealand
EARNINGS DRIVERS
Average interest-
earning assets (AIEA)
The average balance of assets held by the Group that generate interest
income. Where possible, daily balances are used to calculate the average
balance
Group net
interest margin
Calculated by dividing net interest income by average interest-earning
assets (annualised where applicable)
Core net
interest margin
Calculated by dividing net interest income excluding Notable Items and
Treasury & Markets by average interest-earning assets (annualised where
applicable)
Pre-provision profit
Net operating income less operating expenses
NCI
Non-controlling interests
Full-time equivalent
employees (FTE)
A calculation based on the number of hours worked by full and part-time
employees as part of their normal duties. For example, the full-time
equivalent of one FTE is 76 hours paid work per fortnight
CAPITAL AND LIQUIDITY
Capital ratios
As defined by APRA (unless stated otherwise)
Committed liquidity
facility (CLF)
The RBA makes available to Australian Authorised Deposit-taking
Institutions (ADIs) a CLF that, subject to qualifying conditions, can be
accessed to meet LCR requirements under APS210 Liquidity. APRA
announced in September 2021 that ADIs subject to the LCR should reduce
their CLF usage to zero by 1 January 2023
High quality liquid
assets (HQLA)
Assets which meet APRA’s criteria for inclusion as HQLA in the numerator of
the LCR
Internationally
comparable ratios
Internationally comparable regulatory capital ratios are Westpac’s
estimated ratios after adjusting the capital ratios determined under APRA
Basel III regulations for various items. Analysis aligns with the APRA study
titled “International capital comparison study” dated 13 July 2015
Leverage ratio
As defined by APRA (unless stated otherwise). Tier 1 capital divided by
‘exposure measure’ and expressed as a percentage. ‘Exposure measure’ is
the sum of on-balance sheet exposures, derivative exposures, securities
financing transaction exposures and other off-balance sheet exposures
Liquidity coverage
ratio (LCR)
An APRA requirement to maintain an adequate level of unencumbered
high quality liquid assets, to meet liquidity needs for a 30 calendar day
period under an APRA-defined severe stress scenario. Absent a situation of
financial stress, the value of the LCR must not be less than 100%. LCR is
calculated as the percentage ratio of stock of HQLA and CLF over the total
net cash out-flows in a modelled 30 day defined stressed scenario
Net stable funding
ratio (NSFR)
The NSFR is defined as the ratio of the amount of available stable funding
(ASF) to the amount of required stable funding (RSF) defined by APRA. The
amount of ASF is the portion of an ADI’s capital and liabilities expected to be
a reliable source of funds over a one year time horizon. The amount of RSF is
a function of the liquidity characteristics and residual maturities of an ADI’s
assets and off-balance sheet activities. ADI’s must maintain an NSFR of at
least 100%
Risk weighted
assets or RWA
Assets (both on and off-balance sheet) are risk weighted according to each
asset’s inherent potential for default and what the likely losses would be in
case of default. In the case of non-asset-backed risks (ie. market and
operational risk), RWA is determined by multiplying the capital
requirements for those risks by 12.5
APPENDIX 3: DEFINITIONS – SEGMENTS, EARNINGS DRIVERS, CAPITAL AND LIQUIDITY
117Westpac Group 2024 Full Year Results Presentation & Investor Discussion Pack
APPENDIX
Branch
transactions
Branch transactions are typically withdrawals, deposits, transfers and payments
Customer
satisfaction
or CSAT
The Customer Satisfaction score is an average of customer satisfaction ratings of
the customer’s main financial institution for consumer or business banking on a
scale of 0 to 10 (0 means ‘extremely dissatisfied’ and 10 means ‘extremely satisfied’)
CSAT (Main
Bank Service
Satisfaction)
(Westpac NZ)
Source: 3 month rolling Retail Market Monitor data (survey conducted by Insights
HQ, formerly Camorra Research). Respondents are asked to rate the overall level of
service they receive from their main bank (self-selected which ONE bank is their
main provider of financial services) on a scale of 1 (Poor) to 5 (Excellent). The rating
represents % of respondents who scored 4 (Very Good) or 5 (Excellent)
CSAT – overall
consumer
Source: Fifth Dimension (5D), September 2023 – September 2024, 6MR. MFI
customers
CSAT – overall
business
Source: Fifth Dimension (5D), September 2023 – September 2024, 6MR. MFI
businesses
Digitally active
Australian consumer and business customers who have had an authenticated
session (including Quickzone) on Westpac Group digital banking platforms in the
prior 90 days
Digital sales
The percentage of quality sales in a 12-week period that were digitally initiated
(percentage against the count of all quality sales in that 12-week period)
Digital
transactions
Digital transactions including all payment transactions (Transfer Funds, Pay Anyone
and BPAY) within Westpac Live and Compass, excl. Corporate Online and Business
Banking online
Average App
sessions per
day
Total number of sessions on Westpac Live & Compass initiated using an app over
total number of days within a half year period
MFI share
MFI share results are based on the number of customers who have a Main
Financial Institution (MFI) relationship with an institution, as a proportion of the
number of customers that have a MFI relationship with any institution
Consumer
MFI share
Source: Roy Morgan Single Source, September 2024, 6MR. MFI Banking Group
customers.
Net Promoter
Score or NPS
Net Promoter Score measures the net likelihood of recommendation to others of
the customer’s main financial institution for retail or business banking. Net
Promoter Score
SM
is a trademark of Bain & Co Inc., Satmetrix Systems, Inc., and Mr
Frederick Reichheld. Using a 11 point numerical scale where 10 is ‘Extremely likely’
and 0 is ‘Not at all likely’, Net Promoter Score is calculated by subtracting the
percentage of Detractors (0-6) from the percentage of Promoters (9-10)
NPS Consumer
(Westpac NZ)
Source: 3 month rolling Retail Market Monitor data (survey conducted by Insights
HQ, formerly Camorra Research). Respondents are asked about likelihood to
recommend their main bank to family and friends on a scale of 1 (extremely
unlikely) to 10 (extremely likely). Net Promoter Score is represents % of Promoters
(recommend score of 9 or 10) minus % of Detractors (recommend score of 1 to 6)
NPS – overall
consumer
Source: Fifth Dimension (5D), September 2023 – September 2024, 6MR. MFI
customers
NPS – overall
business
Source: Fifth Dimension (5D), September 2023 – September 2024, 6MR. MFI
businesses
NPS -
Mortgages
Source: Fifth Dimension (5D) for March 2024 (1H24), 6MR, AFI customers. Mortgage
NPS measures the likelihood to recommend the Mortgage they hold with their
financial institution
St.George (SGB)
brands
St.George Bank, Bank of Melbourne and BankSA
Westpac rank
The ranking refers to Westpac’s position relative to the other three major
Australian banks (ANZ, CBA and NAB)
APPENDIX 3: DEFINITIONS – OTHER
118Westpac Group 2024 Full Year Results Presentation & Investor Discussion Pack
APPENDIX
CONTACT US
INVESTOR RELATIONS TEAM – CONTACT US
SHARE REGISTRY CONTACTINVESTOR RELATIONS CONTACT
For all shareholding enquiries relating to:
•Address details and communication preferences
•Updating bank account details, and participation in the
dividend reinvestment plan
For all matters relating to Westpac’s strategy,
performance and results
1800 804 255
westpac@linkmarketservices.com.au
investorcentre.linkmarketservices.com.au
+61 2 9178 2977
investorrelations@westpac.com.au
westpac.com.au/investorcentre
119
Lucy Graham
Head of Corporate Reporting and ESG
Catherine Garcia
Head of Investor Relations, Institutional
Arthur Petratos
Manager, Shareholder Services
Ethan Harry
Graduate, Investor Relations
Jacqueline Boddy
Head of Debt Investor Relations
Justin McCarthy
General Manager, Investor Relations
James Wibberley
Manager, Investor Relations
Nathan Fontyne
Senior Analyst, Investor Relations
Westpac Group 2024 Full Year Results Presentation & Investor Discussion Pack
DISCLAIMER
The material contained in this presentation is intended to be general background information on Westpac Banking Corporation (Westpac) and its activities.
The information is supplied in summary form and is therefore not necessarily complete. It is not intended that it be relied upon as advice to investors or potential investors, who should consider seeking independent
professional advice depending upon their specific investment objectives, financial situation or particular needs. The material contained in this presentation may include information derived from publicly available sources
that have not been independently verified. No representation or warranty is made as to the accuracy, completeness or reliability of the information.
All amounts are in Australian dollars unless otherwise indicated.
This presentation contains statements that constitute “forward-looking statements” within the meaning of Section 21E of the US Securities Exchange Act of 1934.
Forward-looking statements are statements that are not historical facts. Forward-looking statements appear in a number of places in this presentation and include statements regarding our intent, belief or current
expectations with respect to our business and operations, macro and micro economic and market conditions, results of operations and financial condition, capital adequacy, liquidity and risk management, including,
without limitation, future loan loss provisions and financial support to certain borrowers, forecasted economic indicators and performance metric outcomes, indicative drivers, climate- and other sustainability-related
statements, commitments, targets, projections and metrics, and other estimated and proxy data.
We use words such as ‘will’, ‘may’, ‘expect’, ‘intend’, ‘seek’, ‘would’, ‘should’, ‘could’, ‘continue’, ‘plan’, ‘estimate’, ‘anticipate’, ‘believe’, ‘probability’, ‘indicative’, ‘risk’, ‘aim’, ‘outlook’, ‘forecast’, ‘f’cast’, ‘f’, ‘assumption’, ‘projection’,
‘target’, ‘goal’, ‘guidance’, ‘ambition’, ‘objective’ or other similar words to identify forward-looking statements, or otherwise identify forward-looking statements. These forward-looking statements reflect our current views
on future events and are subject to change, certain known and unknown risks, uncertainties and assumptions and other factors which are, in many instances, beyond our control (and the control of our officers, employees,
agents and advisors), and have been made based on management’s expectations or beliefs concerning future developments and their potential effect upon us.
Forward-looking statements may also be made, verbally or in writing, by members of Westpac’s management or Board in connection with this presentation. Such statements are subject to the same limitations,
uncertainties, assumptions and disclaimers set out in this presentation.
There can be no assurance that future developments or performance will align with our expectations or that the effect of future developments on us will be those anticipated. Actual results could differ materially from
those we expect or which are expressed or implied in forward-looking statements, depending on various factors including, but not limited to, those described in the sections titled ‘Our Operating Environment’ and ‘Risk
Management' in our 2024 Annual Report, as well as the document titled ‘2024 Risk Factors’ (each available at www.westpac.com.au). When relying on forward-looking statements to make decisions with respect to us,
investors and others should carefully consider such factors and other uncertainties and events.
Except as required by law, we assume no obligation to revise or update any forward-looking statements contained in this presentation, whether from new information, future events, conditions or otherwise, after the date
of this presentation.
We also make statements about our processes and policies (including what they are designed to do) as well as the availability of our systems or product features. Systems, processes and product features can be subject to
disruption, and may not always work as intended, so these statements are limited by the factors described in the section titled ‘Risk Management’ in our 2024 Annual Report, as well as the Risk Factors document.
Further important information regarding climate change and sustainability-related statements
This presentation contains forward-looking statements and other representations relating to environment, social and governance (ESG) topics, including but not limited to climate change, net-zero, climate resilience,
natural capital, emissions intensity, human rights and other sustainability related statements, commitments, targets, projections, scenarios, risk and opportunity assessments, pathways, forecasts, estimated projections
and other proxy data. These are subject to known and unknown risks, and there are significant uncertainties, limitations, risks and assumptions in the metrics and modelling on which these statements rely.
In particular, the metrics, methodologies and data relating to climate and sustainability are rapidly evolving and maturing, including variations in approaches and common standards in estimating and calculating
emissions, and uncertainty around future climate and sustainability related policy and legislation. There are inherent limits in the current scientific understanding of climate change and its impacts. Some material
contained in this presentation may include information including, without limitation, methodologies, modelling, scenarios, reports, benchmarks, tools and data, derived from publicly available or government or industry
sources that have not been independently verified. No representation or warranty is made as to the accuracy, completeness or reliability of such information. There is a risk that the estimates, judgements, assumptions,
views, models, scenarios or projections used by Westpac may turn out to be incorrect. These risks may cause actual outcomes, including the ability to meet commitments and targets, to differ materially from those
expressed or implied in this presentation. The climate and sustainability related forward-looking statements made in this presentation are not guarantees or predictions of future performance and Westpac gives no
representation, warranty or assurance (including as to the quality, accuracy or completeness of these statements), nor guarantee that the occurrence of the events expressed or implied in any forward-looking statement
will occur. There are usually differences between forecast and actual results because events and actual circumstances frequently do not occur as forecast and these differences may be material. Westpac will continue to
review and develop its approach to ESG as this subject area matures
DISCLAIMER
Westpac Group 2024 Full Year Results Presentation & Investor Discussion Pack
120
Data sourced from publicly available filings. Our datasets may not be complete. Automated analysis can produce errors. If you believe any data on this page is incorrect, please contact us at hello@nzxplorer.co.nz. For informational purposes only. Not investment advice.